Observability Event Management Engineer

An engineering position in Inventory Data & Enterprise Application Services (IDEAS) Observability group that will play a key role in Architecting / Planning and developing Observability solutions. Focus is on the Event Management space processing events form upstream Observability tooling and processing them through AI/ML functions, Ticketing, notifications, and other automations.

Responsibilities:

• Drive engineering and certification of event management and infrastructure monitoring platform products.
• Development of custom tooling extension and integrations of monitoring services with external systems, such as CMDB’ s, ticketing and notification systems and larger data lake technologies and deliver with automated SRE tooling functions.
• Work closely with engineering, and operations, and applications teams across Citi to understand and collect monitoring and data analytics requirements.
• Support Service Now SaaS migration by developing and testing custom integrations between Event Management tooling and Service Now SaaS, internal ansible playbook automation functions and internal notification systems (Heed).

Qualifications:

• 6+ years’ Engineering of 3rd party software and services in the event management space.
• Proficient in Agile work methods and JIRA based workflow management.
• Required working knowledge of event Management systems like (BigPanda, Moogsoft, Netcool etc)
• Working knowledge of Event Management Rules developments, Triggers & Automation development.
• Strong skillset required in Linux (RHEL) and Windows; packaging; OS concepts and services; shell scripting; regular expressions; end-to-end testing; performance/scalability testing; implementing open-source solutions; product customizations; Java; JSON.
• Experience with software delivery and documentation tools like Bit bucket, Artifactory, Jenkins, JIRA Confluence 
• Knowledge of Data Science, Machine learning and Artificial intelligence will be a plus 

Education:

• Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Feb 10, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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