Router (Dispatch Clerk)

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Now Hiring!

Router (Dispatch Clerk)

On-the-Job Training

**Weekends required

15872 Diplomatic Plaza Drive Houston, TX 77032

The Router routes all deliveries and is responsible for answering incoming calls to support internal and external customers.

Essential Responsibilities

• Schedule deliveries according to capacity and business conditions.

• Record missed and/or re-delivery problems.

• Submit completed delivery manifests and stop records by deadline for contractor settlement purposes.

• Complete records for contractor settlement.

• Complete all required training modules and certifications prior to the due date.

• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.

• Communicate professionally with all internal and external contacts.

• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.

• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.

Non-Essential Responsibilities

• Answer incoming calls promptly and accurately.

• Maintain accuracy of ticket management system.

• Print accurate pick lists.

• Execute company initiatives and other activities requested by supervisor.

• Update job knowledge by participating in educational opportunities.

• Contribute ideas on ways to optimize or improve the team, the department, and the Company.

Education

• High School diploma or equivalent preferred

Professional Experience

• 1+ Years related experience required

Skills List

• Strong verbal and written communication skills.

• Able to complete tasks with strong attention to detail.

Knowledge

• Microsoft Office Products

• POS system

• Basic knowledge of city and outlying areas

Physical Demands

Warehouse Environment

• Sitting frequently

• Standing frequently

• Walking frequently

• Talking frequently

• Hearing frequently

• Lift or move up to 100 pounds

• Usage of hands and fingers

• Reaching with hands and arms

• Stooping, kneeling, crouching, or crawling occasionally

• Sight is required to ensure the safety of yourself and others.

Benefits Include:

Excellent career growth opportunities through on-the-job training and development programs.

401(k) with employer matching.

Mental health and life resources.

Medical, dental, prescription and vision plans.

Get paid on-demand.

Base pay or uncapped commission.

Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans

Pay Range:

Now don't fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.