Benefits Counselor - Bilingual

General Description

The Health Benefits Counselor Contractor performs routine (journey-level) program support, consultative services, coordination of activities, and administrative and operational services. Work involves supporting a Health Member Services Operations department and overall division by providing administrative assistance with scheduling, planning, building reports and trackers, coordinating internal administrative support, responding to routine correspondence and inquiries; maintaining databases and filing systems, greeting office visitors, answering and routing telephone calls; and identifying opportunities for operational improvement to create an efficient workplace. Works under moderate supervision with considerable latitude for initiative and independent judgment.

Duties and Responsibilities

Program Support

• Maintains planning calendar of key operations activities and tracks progress toward completing activities.
• Administers, develops, and maintains departmental SharePoint, record-keeping, and filing systems, including maintaining detailed project-related files.
• Coordinates travel-related planning for the department.
• Serves as Records Management Liaison.
• Administers and maintains production reporting.
• Assists with Member Services team inquiries and reporting.
• Administers system access, including quarterly and yearly reporting.
• Maintains third-party contractor team member rosters, including onboarding and terminations.

Administrative Support

• Responds to inquiries from health plan participants, employer representatives, and other associated parties via telephone and/or correspondence regarding health benefits programs and associated rules, policies, procedures, and processes.
• Prepares periodic and ad hoc reports.
• Assists with reporting department timesheets.
• Plans and schedules meetings and department-related activities.
• Verifies information for accuracy, including letters, reports, and correspondence.
• Coordinates and schedules meetings with vendors, advisory committees, and other meetings as requested.

General Office Support

• Enters and organizes data into spreadsheets, databases, and other automated applications.
• Maintains electronic files and databases, including electronic documents maintained in production queues.
• Performs routine verification of data files, including daily logging of incoming and outgoing electronic documentation.
• Performs general office duties, including ordering supplies, making copies, faxing documents, and typing and processing forms, correspondence, and other documents.
• Sorts and distributes incoming and outgoing mail, including receiving, sorting, date stamping, and delivering incoming mail.
• Maintains department office supplies and paper goods, including letterhead, publication inserts, and envelopes.
• Greets office visitors in person and virtually and answers and routes telephone calls.
• Completes special projects as assigned.

Minimum Required Qualifications

Education

• Bachelor’s degree from an accredited college or university.
• High school diploma or equivalent and additional full-time experience in healthcare administration, government, communications, public relations, or related experience may substitute for the required education on a year-for-year basis.
• Bilingual in English and Spanish.

Experience

• Two (2) years of experience providing complex administrative or program support.
• Experience may be concurrent.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
• Experience working within or supporting finance or healthcare functions.
• Experience working within state or public sector environments.
• Experience with presentation software, education, training, and/or public speaking.

Knowledge, Skills, and Abilities

Knowledge of

• General office practices and procedures.
• Records retention policies and schedules to maintain accurate records.
• Public sector or healthcare-related laws, regulations, policies, procedures, processes, and systems.

Skill in

• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment while completing detailed work with a high degree of accuracy.
• Providing quality customer service.
• Written and verbal communication, including telephone, virtual and in-person communications and drafting and delivering correspondence, reports, and presentations.
• Using personal computers and business software programs, including Microsoft Word, Excel, PowerPoint, Forms, and Outlook.

Ability to

• Implement administrative procedures and interpret rules, regulations, policies, and procedures.
• Review and edit written materials for proper content, format, grammar, punctuation, and sentence structure.
• Establish and maintain harmonious working relationships with coworkers, staff, and external contacts.
• Work effectively in a professional team environment.

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ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status. #AmishERS