Guest Experience Coordinator

Austin, Texas, United States

Workplace Team reporting to Workplace Manager 

This is an on-site role

Ever wondered what it’s like to be the heartbeat of an innovation hub? At Capital Factory, you’re not just the friendly face who greets everyone with a smile—you’re the ultimate connector! From helping visitors find their way to their next big meeting to giving them the insider scoop on our vibrant community, you’re the go-to person for all things Capital Factory. Your knack for striking up conversations and your love for stellar customer service make every interaction memorable. Plus, you’re the behind-the-scenes pro supporting our gift shop that’s buzzing with sales and inventory magic. 

Requirements

What you will do…

• Greet every visitor promptly with a smile.
• Using Capital Factory platform tools and online directory, help guests find the member or event or contact they are here for.
• Escort guests up the elevator to make sure they quickly get to the right place.
• Give the Capital Factory elevator pitch ;-)
• Answer basic questions they have about Capital Factory, membership, sponsorship, and investment opportunities.
• Assist with mail duties when needed.
• Advocate for member and visitor engagement by suggesting other people or events at Capital Factory that they might be interested in.
• Ask for their business card or contact information to follow up.
• Assist guests with making purchases from the gift shop.
• Assist the Workplace Team and Gift shop with miscellaneous stocking and data entry tasks.
• Provide backup to other Properties roles if needed during periods of short staffing, etc.

You'll know you're successful if....

• Guests feel a sense of urgency from you to help them get to where they need to go quickly.

• You are knowledgeable about Capital Factory and can quickly help guests find the information they are looking for.
• Every day you make an introduction from a guest to another member they didn’t come here looking for.
• Every day you send leads to the membership and sponsorship teams.
• You are the most helpful person our guests meet today.
• You are never salesy or pushy.

About you…

• You are outgoing and can talk to just about anyone.

• You have a “yes, and…” attitude.
• You can turn a negative into a positive.

• You are communicative, polite, and always willing to help with any kind of task.
• You can perform the physical requirements, which include stooping, standing, walking, and, ability to lift and carry 25 lbs.
• You understand that working in a fast-paced environment requires flexibility.
• You maintain office security by following safety procedures, controlling access, and working closely with building security partners
• You operate with discretion and supreme professionalism; we have a lot of VIPs that visit!
• You are a documentor. You make lists and spreadsheets.
• You are a problem solver. You look for ways to make things work better and how to turn chaos into systems.
• You are organized and plan ahead, but you don’t get stressed out when things change at the last minute… because they will. You roll with it.
• You check your email in the evenings and are available to work during evening events and over the weekends when there is a tight deadline. You do what it takes to get the job done.

• You have a reliable laptop computer & smartphone that you are comfortable using for work.

• You plan to stay in Texas for at least two years.

About our team...

• We have a passion for startups and technology.
• We are transparent and we over-communicate.
• We have excellent written and verbal communication skills.
• We communicate when we are not able to meet a deadline and suggest a solution.
• We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States.
• We are excited to work in downtown [Austin/Dallas/Houston/San Antonio] and have reliable transportation.
• We have a quiet place where we can work remotely with fast internet.
• We are security aware. We have a passcode on our computers and phones and use a password manager.
• We are able to efficiently use the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
• We are available to work during SXSW (Spring Break), DREAMCON (one week long staff summits twice a year), and Austin Startup Week.
• We get to Inbox Zero every day.

Benefits

• 4 weeks paid time off (one week is between Christmas and New Year’s)
• Personal health, vision and dental insurance paid 100% by Capital Factory
• Additional benefits such as 401k program (50% company matching), life insurance, short & long term disability and and employee assistance program
• Parental leave including 10 weeks paid leave for birthing parents and 4 weeks paid leave for non-birthing parents
• $1,000 personal innovation budget on your first year anniversary and then an additional $500 each anniversary thereafter
• Coworking membership at Capital Factory with garage parking space, metro pass, or rideshare credits and access to the onsite gym
• A priceless network

About Capital Factory

Capital Factory is the center of gravity for entrepreneurs in Texas, the number one startup state in the U.S. Hundreds of thousands of entrepreneurs, programmers, and designers gather day and night, in-person and online for meetups, classes, and coworking. With boots on the ground in Austin, Dallas, Houston and San Antonio, we meet the best entrepreneurs in Texas and introduce them to their first investors, employees, mentors, and customers. According to Pitchbook, Capital Factory has been the most active investor in Texas since 2010.