Customer Care Specialist

Serenity Healthcare
Texas

Customer Care Specialist
Onsite – Parker, CO


Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our Parker, CO office. Your primary responsibility will be helping patients heal using TMS treatment.

Trigger Warning: 
Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.


Benefits

  • Accelerated healthcare career growth – rapid advancement opportunities

  • Insurance benefits (Medical, Dental, Vision) and 401K

  • 20 days off annually (10 PTO days and 10 Holidays)

  • Employee access to Serenity’s treatment options 

Responsibilities

  • Be the face of Serenity Healthcare 

  • One on one coaching and commitment to patients during treatment 

  • Graduate Serenity’s paid TMS training program 

  • Own outcomes of patient treatment 

Qualifications

  • High School Diploma/ GED.  

  • Strong customer service mindset.

  • Three years’ work experience in customer service required

  • Excellent verbal and written communication, and basic math skills.  

  • Well-versed in de-escalation skills and ability to connect with individuals.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.


Learn More About Us

In accordance with Colorado's Equal Pay for Equal Work Act this position pays $25 hourly.

Posted 2025-09-22

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