Digital IT Operations Specialist
- Mobility/Flexibility - the IT Specialist will be based in Sugarland, Texas, and will rotate once a week. They will also be assigned during a week once a month to a location across Greater Houston (locations 30 min to 1:30 hours away from their based location)
- Provide second-line, onsite investigation and diagnosis of IT problems
- Assist with the local installation and configuration of computer systems, servers, and network equipment, as well as the staging and preparation of the above that requires physical intervention
- Resolve and close incidents and service requests within allocated timelines and defined SLA's
- Communicate and engage with customers on the progress of their IT requests and incidents
- Assist the internal Global Network Services and Global Infrastructure Services groups where local support is required
- Assist in infrastructure setup and renovation projects at monitored locations, including network devices, physical security systems, modern meeting rooms, and other emerging technologies
- Liaise with third-party suppliers for hardware-related events. Supervise suppliers to perform repair, maintenance, installation, and changes involving IT equipment - working as a SME
- Fully document changes to in-house plans
- Manage small, low-risk IT projects at the location
- Listen to, understand, and interpret customer requirements to propose solutions that enable the business to be more efficient and leverage our digital environment
- Present to and educate customers on IT digital solutions, processes, and tools to increase their efficiency and unlock the value of the SLB digital environment
- Stay up to date with the latest technologies and trends in the fast-moving IT industry
- Comply with all Quality, Health, Safety, and Environment policies
- Bachelor's degree in computing science, Information Technology, or a related technical field
- Equivalent experience in an on-site IT support-related role may also be considered
- 2+ years of experience in technical support, desired: experience in an on-site support role
- Technical knowledge of computer hardware, software, networks, and Microsoft operating systems
- Excellent problem-solving skills with the ability to investigate and troubleshoot technical issues
- Attention to detail and the ability to work in a fast-paced environment, managing multiple assignments simultaneously whilst working with others
- Strong communication and customer service skills
- ITIL certifications preferred
- Fluent in English - continuous learning enthusiast
- Willingness to work flexible hours when needed
- Initiative
- Good organizational and time management skills
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