Service Delivery Project Manager (Remote) - Telecommunications

Are you looking for an exciting new opportunity?

Join a company specializing in the design, construction, service, and maintenance of fiber optic and wireless infrastructure, supporting clients across telecommunications, utilities, education, and healthcare sectors. With a strong reputation for quality and reliability, it delivers critical connectivity solutions across the region.

If you would like to learn more, feel free to reach out and apply today!

Responsibilities:

• Facilitate service delivery by leading recurring launch and execution calls across markets.
• Obtain and validate progress updates on current month delivery, identifying risks to plan.
• Ask probing, data-driven questions to surface issues, dependencies, and roadblocks early.
• Engage market and functional teams to share best practices and drive consistent execution across markets.
• Trigger escalation support when delivery issues require executive or cross-functional intervention.
• Facilitate communication and alignment between planning, construction, engineering, and supporting teams.
• Drive structured problem-solving and recovery sessions to address delivery gaps and improve outcomes.
• Prepare and present materials related to plan-of-execution performance, delivery accuracy, and forecast confidence for executive leadership.
• Conduct Lessons Learned sessions to capture improvement opportunities and streamline processes.
• Evaluate project schedules to ensure accuracy, feasibility, and alignment to delivery commitments.
• Identify, analyze, and quantify impacts to construction velocity caused by municipal constraints or throttling.
• Develop, define, and lead new projects and programs to improve planning and construction processes and delivery pace.
• Support and lead the rollout and adoption of new processes, tools, and programs across markets.
• Mentor and coach market Project Managers and delivery personnel to improve quality, execution consistency, and cycle time.

Skills/Must have:

• 8+ years of experience in project management, service delivery, construction, or infrastructure programs.
• Strong understanding of large-scale infrastructure planning and construction environments.
• Demonstrated experience leading cross-functional teams and driving execution in complex operating environments.
• Proven ability to analyze schedules, performance data, and delivery metrics to inform decisions.
• Excellent communication and presentation skills, with experience presenting to executive leadership.
• Strong problem-solving skills with the ability to drive structured issue resolution.
• Experience mentoring and developing project management talent preferred.

Salary:

• Up to $130,000 Basic Salary