Patient Service Representative

MedSpa experience required. Must be available to work Monday-Friday and alternating Saturdays. Must be available to work at our Fort Worth and Weatherford locations.

• The Patient Service Representative r is the face of the practice; the first and last impression.
• You will welcome and educate patients on the many types of services, treatments and products offered in our medical spa.
• Consistently provide the highest level of customer service and ensure an efficient and pleasant patient experience.
• Exemplify our five-star experience and superior customer service in every patient encounter, always representing the company with poise and class.
• Support care providers to ensure their success and efficient days.
• Schedule services and in-office consultations for new patients.
• Enter all patient information in the EMR, provide all necessary paperwork, consents and resource material.
• Answer questions concerning the patient experience and related to certain procedures and costs.
• Service all patients who walk in for product purchases and facilitate trying products or samples as requested.
• Order and track retail and back-bar product inventory, check patients in and out of the system, batch daily transactions, and other miscellaneous tasks.
• Secondary tasks include stocking supplies and cleaning and organizing retail display areas.
• Maintain clean and appealing lobby and entry both inside and outside, stock business cards, and assist with marketing and social media as needed.

Required Education & Experience:

• College education preferred, aesthetic medical office or similar customer service environment required.
• This position is not for estheticians hoping to transition to a provider role.
• Bilingual English/Spanish preferred.

Required Skills:

• Must be a people person, sales-oriented, over-achiever, punctual, professional appearance, proper phone etiquette.
• Ability to manage multiple tasks.
• Ability to work with set schedules.
• Excellent computer skills.
• Ability to quickly learn scheduling and billing software, and superior knowledge of all procedures, products and treatment plans within the practice.

Physical Requirements:

• Must be able to sit at a desk for most of the workday, walk comfortably through the office with patients, and speak professionally on the telephone.