Shift Manager
COMPENSATION: Starting wage $14 - negotiable based on experience.
ROLE RESPONSIBILITES AND DUTIES:
- Handle customers
- Be courteous and cordial to everyone
- Deal with customer problems and complaints
- Understand and make a decision based on each individual situation
- LISTEN to their problems and show concern
- Determine how to solve their problem—discounts, re-cook food, etc.
- Consistently “walk the kitchen” so you can catch a little problem BEFORE it developsinto a BIG problem!
- ALWAYS: Stay calm, responding in a concerned and sympathetic manner
- Manage Employees - Both Front of House (FOH) and Back of the House (BOH)
- Front of the House (FOH)
- Deliver food to tables/curbside, walk-in guest in an extremely timely manner
- Pay attention to FOH-help them when needed
- Be respectful to employees - “If you want respect, you have to give it”
- Back of the House (BOH)
- Watch ticket times and make sure cooks are not falling behind
- Be ready to jump in and help when cooks need it
- Control delivery times at peak times
- Assist GM
- Run the floor during peak hours
- Handle customer complaints
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