Client Service Associate (CSA)

Job Title: Client Service Associate (CSA)

Job Description

Summary/Objective:
Provide excellent service to our clients and advisors courteously and efficiently, ensuring that the highest standards of confidentiality and integrity are always met. The Client Service Associate (CSA) is critical in working directly under the COO alongside Financial Advisors.

Essential Job Functions:

• The CSA is a critical role working directly under the Client Service Director alongside Financial Advisors.
• CSAs do not make investment decisions related to the account's investment but instead work with the Advisor team to ensure funds are invested according to asset allocation and risk tolerance.
• CSA is responsible for helping the Financial Advisors manage existing relationships.
• CSAs are responsible for reaching out to schedule financial checkups and addressing all client transactional needs.

Daily Responsibilities:

• Responding to clients’ emails, letters, and phone calls
• Handling client transactional requests
• Solving client-related problems
• Providing trade instructions to trade teams
• Scheduling existing client meetings

Before Meetings - Case Prep:

• Scheduling Client Meetings
• Facilitating Case Prep Meetings
• Disseminating Necessary Actions
• Final Oversight of Deliverables

After Client Meetings:

• Ensuring the Completion of Action Items
• Processing Data to Provide Deliverables from Meetings
• Facilitating Paperwork to/from Clients to Custodians
• Following Up with Clients
• Collecting Necessary Documents from Clients
• Updating Salesforce Data Entries
• Ensuring the Delivery of Promises of Financial Advisors (FAs)

Competencies:

• Excellent written and verbal communication skills
• Detail-oriented
• Critical thinking skills
• Problem-solving skills
• High-level confidentiality
• High-level customer service skills
• Team player
• Responsible and trustworthy
• Integrity
• Demonstrates analytical ability, good judgment, problem-solving, responsibility, and personal integrity, with the ability to deal with confidential information daily.
• A self-starter with a strong sense of ownership, upbeat, professional attitude, and demeanor.
• Must be able to exercise judgment, tact, and diplomacy on behalf of supervisors when dealing with other executives and levels of management.

Technical Skills:

• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Experience in Salesforce is highly desired.
• Excellent customer service and good oral and written communication skills.
• Professional and articulate with strong attention to detail.
• Ability to work efficiently, effectively, and independently to see projects through to conclusion.
• Excellent time management, strong organizational skills, and the ability to prioritize multiple tasks and anticipate potential problems.

Work Environment:
Professional

Required Education and Experience:

• Must have a high school diploma
• Must have a minimum of 3-5 years of working in the financial industry and maintaining professional interactions in an Administrative/Client Service role

Preferred Education and Experience:

• Bachelor’s Degree

Certificates, Licenses, Registrations:

• Series 65 (Preferred)

PAX Financial Group Offers:

• Sponsorship of industry licensing and credentialing
• Administrative, marketing, trade execution, and financial planning support for advisors
• Personal office space with shared conference and meeting rooms
• State-of-the-art tools in CRM, planning software, and behavioral finance
• Company-sponsored employee events
• Volunteer Time Off
• Paid Time Off
• Comprehensive health benefits package
• Defined Contribution retirement package
• A warm, welcoming culture built on teamwork, trust, and encouragement of one another

About PAX Financial Group:

• Founded in 2007 by three Texas industry veterans
• Widely recognized by independent companies for rapid growth and employee satisfaction
• PAX advisors are independent advisors and do not offer clients proprietary products

*Salary is negotiable