Field Desktop Support Analyst

Role: Field Desktop Support Analyst

Location: Midland, TX

Pay Rate Range: $31.25 - $33.75 / Per Hour

Internal Job ID: 10076439

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Are you looking for a growth opportunity for a reputable company with a positive work environment?

Our client is looking for a Field Desktop Support Analyst to join their team. Please contact us today to discuss this opportunity!

Job Responsibilities:

• The Desktop Support Analyst serves as a primary resource for employees seeking technical assistance across multiple locations. This position is based in a field office and is well suited for a proactive, dependable professional who takes initiative, performs effectively in a fast-paced environment, and contributes positively as part of a collaborative team. The analyst delivers support in person, by phone, through email, and by using remote support tools, ensuring timely and effective resolution of desktop and end-user technology issues.
• This role includes deploying, configuring, supporting, and maintaining a wide range of hardware and software solutions, while also contributing to help desk operations, incident tracking, problem resolution, and escalation management. The ideal candidate will have the flexibility and interpersonal skills to support employees with a broad range of technical abilities, from individuals with little or no technical background to highly experienced professionals with advanced IT knowledge. Success in this role requires strong technical expertise, excellent communication, accountability, adaptability, and a customer-focused mindset.
• Deliver prompt and effective desktop support to end users across multiple locations through in-person assistance, phone, email, and remote support tools.
• Demonstrate a strong sense of urgency, ownership, and follow-through in resolving support requests and completing assigned tasks.
• Take ownership of support requests by driving issues to completion with urgency, accountability, and consistent follow-through.
• Analyze and resolve problems affecting laptops, desktops, peripherals, and related technologies to maintain dependable user computing environments.
• Oversee daily help desk workflows and support systems to promote efficient ticket handling and service delivery.
• Address advanced technical problems independently whenever feasible and route issues to the appropriate teams when additional expertise is required.
• Evaluate emerging desktop technologies and propose hardware or software improvements that enhance productivity and the end-user experience.
• Assist with the planning, validation, rollout, and documentation of IT projects and technology initiatives.
• Maintain detailed and accurate records related to incidents, resolutions, equipment inventory, software assets, and licensing.
• Partner with fellow IT team members and cross-functional groups to provide seamless support and accomplish shared objectives.
• Foster strong relationships with end users by communicating clearly, professionally, and effectively with individuals of varying technical experience levels.

Required Qualifications:

• High School Diploma or equivalent (GED).
• Minimum three (3+) years of IT Desktop Support experience.
• Minimum three (3+) years of experience supporting Microsoft desktop operating systems and Microsoft Office.
• Ability to work with a high level of initiative, accountability, and dependability.
• Strong communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Must be able to travel occasionally.
• Ability to lift up to 35 pounds occasionally.

Preferred Qualifications:

• Associate’s degree in an IT-related field preferred.
• Experience supporting users in the Oil and Gas industry.
• Experience with enterprise and Oil and Gas software such as SAP, P2 Merrick, Peloton WellView, Aries, Petra, Oildex, ServiceNow, Microsoft SharePoint, Microsoft Intune, TAM, XSPOC, and Ignition.
• Relevant certifications such as Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, or similar.
• Ability to adapt quickly in a nimble environment where priorities may shift.
• A demonstrated track record of being a self-starter, team player, and dependable contributor.

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

• Connections: You connect directly with hiring managers from renowned organizations

• Options: You are presented multiple employment options near your home

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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