Assistant Manager, Entertainment Operations - Universal Kids Resort
- Responsible for the daily operation of the Entertainment Operations team overseeing various performers, animated character meet-n-greets, shows and other entertainment offerings ensuring their operational readiness. Responsible for effectively communicating necessary information that pertains to the seamless operation and ensures the safety of all performers. Partners across Entertainment and Operations to ensure all safety procedures are followed and effectively communicates any issues (costuming, technical, etc.) to the appropriate teams in a timely manner.
- Leads the planning and execution of various events and shows including: pre-production, advancement, rehearsals, production, and providing communication with all necessary counterparts within Universal Kids Resort. Provides guidance and oversight to hourly Entertainment Operations Team Members. Proactively identifies and resolves items that could lead to operational and Team Member relations issues. Partners with third-party vendors to organize rehearsals and fittings for their teams.
- Responsible for the hiring, training, coaching, counseling and development of Entertainment Operations team. Drives initiatives to increase Team Member satisfaction (TSAT) and Guest satisfaction (GSAT). Ensures labor goals, efficiencies, safety, Guest service and quality standards are being met and addressed consistently. Manages labor budgets, creates weekly schedules for distribution to Team Members and ensures labor optimization through effective scheduling. Effectively handles and properly reports any incidents, Team Member/Guest issues and operational deficiencies. For instances involving third-party vendors, reports issues to the appropriate third-party contact as necessary.
- Provides coaching and show direction to performers throughout daily operation, communicates, and reinforces company and venue-specific expectations of behavior, performance, and safety standards. Delivers show notes and feedback to performers on a regular basis to maintain and uphold show quality. Properly documents feedback and recognition through the appropriate channels. Manages the partnership with third-party vendors and serves as key liaison by ensuring contractual obligations are followed including but not limited to show quality, operating hours/show times, safety, Guest service, and financial reporting. Monitors the quality and effectiveness of work of third-party vendors.
- Enforces department policies and procedures with Entertainment Operations team, inclusive of training and safety, while working with reporting leader to identify and develop new departmental policies and procedures. Collaborates across departments to ensure operational decisions, changes to standard operating procedures, and a focus on operational efficiencies are communicated and implemented.
- Responsible for providing department duty manager coverage for an assigned area and/or the park as needed. Duties will include responding to Guest incidents, down times, weather conditions, and effectively communicating across Operations and UKR leadership. Lead and assist with projects, seasonal initiatives, and sustainment efforts.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
- Supervises a Non-Exempt team.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- At times, this individual may cover an area with multiple venues depending on scheduling and business needs. This individual will manage daily labor budgets and is responsible for the safe, efficient and friendly operation of the venues daily as well as the safety of the Team Members who work at these venues.
- Must be able to work a flexible and varying schedule based on business needs.
- Experience overseeing third-party vendors is preferred.
- Strong communication and organizational skills.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
- Bachelor’s Degree in TV/Film Production, Theatre, Entertainment, or related field is required.
- 2+ years of experience in live entertainment or theater with 1+ years of supervisory experience required; or equivalent combination of education and experience.
Recommended Jobs
Transportation Solutions Program Manager
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. …
Stewarding Supervisor - George R. Brown Convention Center
Position Title: Stewarding Supervisor (Day & Afternoon Positions Available) Location: George R. Brown Convention Center | The Heart of Downtown - Near Discovery Green | Houston, Texas We M…
Automotive Service Technician
Finnegan Chrysler Jeep Dodge Ram in Rosenberg is looking for an Automotive Service Technician. At Finnegan Chrysler Jeep Dodge Ram we believe our employees are our greatest asset. As such, we treat al…
Senior BAS Controls Technician
Job Description BAS Controls Technician / BAS Technician / BAS Engineer required to join the largest independent commercial HVAC/Controls/BAS manufacturers rep in North America. The successful…
Food Champion
The Taco Bell Food Champion plays and important role in producing tasty food in a quick and efficient manner. YOU will set the tone for the Taco Bell customer experience and bring the great Taco Bell…
Maintenance Technician
Maintenance Technician Position Summary: The Maintenance Technician is responsible for preventative maintenance for all facility and operational assets. Essential Duties and Responsi…
Project Manager, Water
Full-time Description The Project Manager role is responsible for planning executing and finalizing projects according to deadlines and budget by coordinating resources defining objectives and …
Floor Sales Manager
Salary Range: $55,000.00 - $110,000.00 per year Job Summary Grapevine Powersports is seeking a motivated and enthusiastic Sales Floor Manager to join our team. In this role, you will be responsibl…
Physician Assistant
Physician Assistant Opportunity – Med-Ped Practice (Westside El Paso, TX) Compensation: $110,000 – $125,000 (first year, based on experience) + Full Benefits Package. Setting: Outpatient…
Energy Market Data Analyst (Hybrid)
Are you ready to thrive within the power industry Do you have a love for data and problem-solving If so we should talk! At LCRA our Planning and Analysis group is seeking an Energy Market Data Analys…