Sr Ground Support Data Consultant - HDQ

Department: Cargo Provo & GSE

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Summary

Ready to lead data ‑ driven innovation for Southwest’s Ground Operations? As a Senior Ground Support Data Consultant, you will lead the research and development of solutions that advance both departmental and enterprise strategic objectives . You will partner across internal and external Teams to design and deliver data ‑ driven strategies, combining analytics with insights gathered from frontline Employees. In this role, you will play a key part in building new capabilities for Ground Support Equipment, driving groundbreaking analysis that enhances operational performance and supports smarter decision ‑ making across the network.

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics .

Responsibilities

Design, build, and maintain interactive dashboards or reports that provide real-time insights into key performance indicators (KPIs), operational metrics, staffing levels, financial outcomes, predictions, and trends; ensure data insights are presented in an actionable manner

Query complex data sets using AWS Redshift and SQL to develop operational models and analyses that provide insights into GSE performance and trends.

Extract, transform, structure and load (ETL) data from third-party sources through APIs using Python, Alteryx, and AWS ETL tools, ensuring data integrity, quality, and accessibility for further analysis

Build and maintain operational models to simulate scenarios, forecast performance, and assess potential risks and opportunities to support strategic decision-making.

Manage and lead cross-functional initiatives, facilitating meetings with key stakeholders across all levels to ensure alignment and project success.

Develop and implement statistical models to forecast performance, predict outcomes, and optimize resource allocation. Apply advanced techniques such as regression analysis, time-series forecasting, and Monte Carlo simulations to inform strategic decision-making.

Analyze operational and maintenance data to identify cost-saving opportunities. Use statistical insights to recommend changes that improve the Total Cost of Ownership (TCO) for key assets or resources.

Serve as a trusted advisor and thought leader within the organization, providing strategic insights and recommendations to optimize GSE operations.

Conduct scenario modeling and risk assessments to evaluate potential outcomes, inform mitigation strategies, and drive decisions that reduce downtime and operational risk.

Continuously evaluate and improve operational processes through data analysis and statistical insights, ensuring efficiency and effectiveness in day-to-day operations.

Clearly communicate project timelines, risks, issues, and key decisions to executives and senior management to ensure transparency and alignment.

May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

Skilled and proficient in BI tools such as Tableau, and advanced skills with ETL tools like Alteryx.

Skilled and proficient with AWS Redshift, SQL, and querying large data sets

Skilled in using statistical tools such as Python, R, or SAS for advanced analysis and modeling

Ability to work with large datasets and conduct complex data transformations

Excellent analytical and problem-solving skills with attention to detail

Ability to communicate effectively with individuals and groups

Ability to translate complex data into actionable insights

Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment

Ability to work well under pressure while performing multiple concurrent tasks with frequent interruptions

Skilled in demonstrating initiative, entrepreneurialism, and creativity

Ability to view problems as an opportunity for improvement and demonstrate initiative

Ability to perform job functions independently with limited supervision Education

Required: High School Diploma or GED

Experience

Expert-level experience, expansive and far-reaching knowledge in:

Asset lifecycle management and equipment reliability analysis.

Predictive maintenance strategies and machine learning models

Consulting, corporate strategy, technology, product, or service design

Meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, interviewing, issue analysis, data analysis, process design, and change management

Preferred: Experience in Executive Deck Building

Preferred: Experience in Operations Analysis

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Ability to be or remain stationary in a forward and downward position

Must be able to remain in a stationary seated position for under 50% of the time

Must be able to remain in a stationary upright position for under 50% of the time

Ability to traverse from one location to another (does not include travel to/from work)

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

Competitive market salary from $125,900 per year to $139,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love:
• Pay amount doesn’t guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.

*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

Job Posting End Date

08/11/2026