Front Desk Member Associate

Job Description

Job Description

Description: Front Desk / Membership Sales Associate

Location: Kroger Hickory Creek Plaza in South Denton

Job Type: Full-Time / Part-Time

Compensation: Competitive Hourly Pay + Commission + Performance Bonuses

Exciting news—we are opening brand-new South Denton location in August! Following the success of our Lantana store, we are expanding fast and looking for a driven, customer-focused Front Desk / Membership Sales Associate to join our growing team.

At Scenthound, we’re on a mission to help dogs live longer, healthier lives through routine wellness care focusing on their S kin, C oat, E ars, N ails, and T eeth ( S.C.E.N.T. ). Above all, dog safety and well-being are our top priorities.

If you love dogs, excel at sales, and want to get in on the ground floor of a thriving new store, we want to hear from you!

As a Membership Sales Associate , you are the face of Scenthound and the first point of contact for our dog parents. You’ll build strong relationships, educate owners on the benefits of routine wellness care, and drive membership sales.

This role is ideal for someone motivated, coachable, and eager to build a career. Because we are expanding quickly, top performers will have clear opportunities for upward mobility and leadership growth!

• Drive Sales: Educate customers on routine wellness care and sell Scenthound memberships.
• Customer Experience: Build genuine, lasting relationships with dog parents and deliver exceptional service.
• Schedule Visits: Promote and book first-time visits to introduce new dogs and owners to our services.
• Maintain the Space: Keep a clean, organized, and welcoming front desk environment.
• Prioritize Safety: Ensure dog safety protocols are strictly followed to provide a stress-free experience for every pup.

• Sales Mindset: Driven, comfortable presenting offers, and eager to help customers make informed wellness decisions.
• Proactive & Coachable: Quick learner with a desire to grow in a fast-paced environment.
• Strong Communicator: Outgoing, friendly, and great at building rapport.
• Dog Lover: Passionate about dog wellness, health, and safety.
• Bilingual (English/Spanish): A major plus! (Not required, but highly preferred).
• Experience: Background in retail, hospitality, or membership-based sales is a plus.

We believe in promoting from within! High-performing Membership Sales Associates have a direct path to leadership roles, including Assistant Store Manager and Membership Sales Manager , as our footprint continues to grow.

• Competitive Pay: Base hourly pay plus uncapped commission and performance bonuses.
• Career Growth: Get in on the ground floor at our new South Denton location with real opportunities for promotion.
• Great Culture: Supportive team environment with ongoing training and development.
• Purpose-Driven Work: Make a tangible difference in the lives of dogs and their owners every single day.

Ready to start your career with Scenthound? Apply today!

Basic Qualifications:

• Education: High School Diploma or equivalent required.
• Experience: 1+ years in retail, sales, hospitality, or customer service (membership-based sales background is a strong plus).
• Language: English fluency required; Bilingual skills (English/Spanish) are highly preferred.
• Availability: Must have reliable transportation and flexible availability, including weekends and morning/evening shifts as needed for store operations.

Key Competencies & Skills:

• Sales Aptitude: Comfortable meeting and exceeding sales goals, presenting membership options, and handling objections with a friendly, consultative approach.
• Communication: Excellent verbal and written communication skills with a natural ability to build rapport with dog parents quickly.
• Customer-Centric: Passionate about providing top-tier service and maintaining a welcoming, professional front desk area.
• Tech-Savvy: Comfortable using point-of-sale (POS) systems, scheduling software, and standard front-office software.
• Composure & Safety Focus: Able to multi-task in a high-energy environment while maintaining strict adherence to safety and stress-free pet care protocols.

Physical Requirements:

• Ability to stand, walk, and move around the front desk and lobby area for extended periods during shifts.
• Must be comfortable being around dogs of all breeds, sizes, and temperaments.
• Ability to occasionally lift up to 30–40 lbs (e.g., helping guide a dog or handling retail inventory).