Office Clerk - Patient Assistance (Bilingual: English/Spanish)

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Clinic - 1415 California St. Houston, TX 77006

Office Clerk - Patient Assistance (Job Overview)

Schedule: 8AM-5PM

The Patient Assistance - Office Clerk at Legacy Community Health is a pivotal role that serves as the first point of contact for our patients, either via phone or in person. As such, this position plays a fundamental part in creating a positive first impression and fostering a lasting relationship between patients and our healthcare providers. You are the ambassador of our clinic's welcoming and patient-centric environment.

• Be the friendly face and voice of our clinic, ensuring every patient feels valued.
• Work in a vibrant, community-focused healthcare setting where your contributions directly impact the community's health and well-being.
• Collaborate with a dedicated team of healthcare professionals committed to delivering quality care.
• Benefit from growth opportunities within a forward-thinking healthcare organization.
• Engage in a mission-driven environment with a strong emphasis on whole-person care and cultural sensitivity.

Key Responsibilities

• Answer incoming calls, route them appropriately, and ensure efficient communication.
• Perform client intake procedures and notify appropriate staff of client arrival.
• Enter patient information accurately into the necessary databases.
• Assist the volunteer coordinator with managing volunteers effectively.
• Adhere to appointment scheduling and cash handling procedures as set by management.
• Maintain the clinic lobby in a neat and orderly fashion.
• Process lab results as directed by the Practice Manager.
• Participate in the Performance Improvement Program.
• Demonstrate dignity and respect towards patients, families, visitors, and employees.
• Promote effective team collaboration to achieve departmental goals.
• Work within a primary care medical home, supporting a team-based approach to culturally sensitive care.
• Attend required safety training and apply general and job-specific safety practices.
• Operate equipment safely and uphold Legacy's exposure control plans.
• Perform all procedures using correct techniques and protective equipment.
• Ensure a safe patient environment by implementing control measures.
• Attend annual education programs and continuously seek professional development.
• Perform additional duties as needed.

Minimum Qualifications

• High school diploma or equivalent.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task efficiently and handle multiple calls or patients concurrently.
• Proficiency in data-entry with high accuracy.
• Computer literacy and experience with multi-line phone systems or switchboards preferred.
• Capability to quickly learn necessary systems and processes if no prior experience.
• Basic skills in mathematics, alphabetical/numerical filing may be required.
• Adept at managing multiple deadlines and making informed decisions.
• Bilingual in English/Spanish is preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!

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