Customer Support Technician II (on-site)

Customer Support Technician II (on-site) Plano, TX

Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!

Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line.

Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.

Want a seat at our table? The Customer Support Technician II will provide frontline technical support for Ziosk’s point-of-sale systems, software, and hardware. You will be instrumental in troubleshooting incidents for our restaurant client customers involving Windows Servers, networking, and connectivity, with a strong focus on customer satisfaction.

The Main Course – Responsibilities

Troubleshoot technical issues across Ziosk platforms, including POS systems and Windows Server environments.

Respond to and manage support tickets via email, phone, and monitoring tools.

Create and maintain support documentation and knowledge base articles.

Conduct root cause analysis and proactively resolve customer issues.

Collaborate with internal teams and provide feedback on recurring issues.

Adhere to performance metrics and work scheduled shifts.

What You Bring To The Table – Qualifications

3+ years in server-side technical support within a corporate setting.

Experience with CRM/JIRA ticketing systems, POS and Office 365 support.

Strong knowledge of Windows Server and networking.

Excellent communication, problem-solving, and customer service skills.

Comfortable interacting professionally with restaurant management and technical teams.

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to North Dallas. No agencies or third-party recruiters, please .