IT Support Associate - $18/HR + Benefits - Irving, TX - Full Time
NOW HIRING - IT Support Associate - Full-Time
PAY RATE: $18.00/HOUR + HEALTH/DENTAL/VISION INSURANCE IS AVAILABLE
- M-F 8-10hr shifts between 6am-6pm
- Gain valuable enterprise IT and Networking experience working with an awesome team
- We can train if you have a solid core understanding of OS, Basic Networking and Printers
- You are enabling the global customer by keeping them online and connected. And that's pretty important
- You will stay active. You’ll be on the move for your whole shift in our fast-paced environments.
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Proven working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- FAST (FIRST ASSISTANCE SERVICE TEAM) TECHNOLOGY TEAM MEMBER
- Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10 in an Office 365 Azure environment
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