Assistant Director, Process Controls

In short, the Assistant Director, Process Controls is a strategic people leader and control owner responsible for partnering across the family of brands and cross‑functional teams to design and sustain scalable, automated, and risk-based control solutions for the Auto Servicing organization. As a 1st Line Controls leader this role drives innovation, leverages intelligent automation, and ensures strong regulatory compliance while protecting our customers, shareholders, and associates.

In long, as the Assistant Director, Process Controls, you will be responsible for:

• Directly leads and develops a team of controls professionals, including coaching, performance management, feedback, and development planning.
• Developing and executing a controls strategy and roadmap aligned to business risk, regulatory expectations, automation, and growth.
• Own the design, documentation, and execution of scalable process controls aligned to regulatory, risk, and business requirements.
• Acting as an AI Partner by identifying and directly leading the build, implementation and ongoing maintenance of automated controls, advanced analytics, and AI‑enabled insights within business processes and systems
• Partnering across the family of brands and cross‑functional teams to deliver industry‑leading risk solutions that balance innovation with strong governance.
• Serving as a key 1st Line Controls leader, collaborating closely with 2nd Line, Compliance, and Legal teams to document controls, report results, and ensure compliance with applicable laws and regulations.
• Understanding the applicability of regulatory requirements across multiple processes and designing controls that align to those requirements.
• Translate regulatory requirements and state-specific laws into clear, plain‑language operational definitions.
• Partnering with Process Engineers to understand impact assessments and process documentation to proactively identify future control needs.
• Reviewing process documentation to ensure controls are designed to effectively address identified gaps.
• Designing and documenting detective controls to ensure appropriate scope, coverage, and regulatory alignment.
• Partnering with Data Analytics teams to define reporting requirements and ensure reliable data extraction for control monitoring and reporting.
• Establishing and maintaining strong relationships throughout control build, implementation, and transition phases.
• Delivering meaningful assessments of automated business process controls in scope for financial, risk, and regulatory reporting.
• Proactively anticipating internal control risks and advising leadership on mitigation strategies and continuous improvement opportunities.
• Executing and leading special projects aligned to team and enterprise‑level objectives.

So What Kind of Folks Are We Looking For?

• Intellectual curiosity. You naturally ask why, what, and how—and you enjoy learning and solving complex problems.
• Leadership mindset. You influence across teams, guide through change, and elevate outcomes through collaboration.
• Passionate and goal‑oriented. You take ownership and consistently strive to exceed expectations.
• Strong analytical and reporting skills. You can analyze data, identify trends, and communicate insights clearly.
• Comfort with innovation. You’re open to new ideas, tools, and technologies—including AI and automation—to improve outcomes.
• Master multi‑tasker. You thrive in a fast‑paced environment and can manage competing priorities effectively.
• Excellent communicator. You communicate confidently and clearly with audiences at all levels, including leadership.
• Detail‑focused. You value accuracy, precision, and strong follow‑through.

The Specifics

• 5+ years of applicable experience in process controls, risk management, compliance, or a related field
• Bachelor’s degree preferred
• Operational Control Design experience required
• Strong attention to detail and follow‑through
• Ability to perform effectively in a fast‑paced, collaborative environment
• Adaptable, proactive, and comfortable leading special projects
• Proficiency in Microsoft Office; SQL experience is a plus
• Experience in financial services required, auto finance highly desirable

Nice to Have

• BPM, Lean, or Six Sigma certification

• Knowledge of regulatory requirements such as UDAAP, SCRA, FCRA, and related regulations
• Experience assessing automated business process controls
• Exposure to AI‑enabled reporting, automation, or analytics within risk or controls environments