Implementation Project Manager

KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, we are an industry leader in SaaS knowledge management solutions.

We are looking for a skilled and dedicated Project Manager to join our team! As a Project Manager, you are responsible for implementing our knowledge management solution within enterprises across the globe. You will participate in the onboarding of new clients and contribute to maintaining a high level of satisfaction for existing clients - including the provisioning of training and support to clients using our product.

• Manage end-to-end SaaS implementation projects for new clients and those of existing clients as their requirements grow (i.e. version upgrades, feature add-ons, expansions, etc.)
• Define and manage the project scope and timeline based on client requirements, and navigate changes as needed
• Actively engage with clients via virtual meetings, email, or the ticketing system
• Understand clients’ needs, tackle problems, and where necessary, escalate the case to the relevant team
• Provide training to clients about the product and its components
• Collaborate with cross-functional teams to ensure smooth and successful delivery of our product (i.e Support, Customer Success, Development, Training, etc.)
• Keep current on product releases and updates

• Medical, Vision, Dental
• 401k + 401k Match
• 11 Paid Holidays
• PTO & Sick Days

REQUIREMENTS

• 2+ years of experience as a Project Manager implementing a SaaS
• Prior experience creating project plans and Gantt Charts
• Ability to manage several projects at a time
• Proactive problem-solver - ability to think creatively and outside of the box when needed
• Prior experience in a client-facing environment - strong interpersonal and presentation skills
• Must have strong communication skills both written and verbally
• High prioritization and organization skills