AV/IT Technician

Austin, Texas, United States

Workplace Team reporting to Workplace Manager

Full-time, in office

As the AV/IT Technician you are Capital Factory’s secret weapon, working cross functionally to ensure all AV/IT operations are able to execute smoothly without a glitch! You will work closely with the Workplace, Events, and Venue teams while also supporting all staff, members, clients, guests, and building personnel in a professional and friendly manner.

What you will do… 

• Help staff and third-party event organizers use our AV equipment. If you can’t be there, you communicate with event staff to make sure everything runs smoothly.
• Ensure Google Meet, Cisco Webex, and all other equipment is functioning for video calls in conference rooms.
• Maintain and organize event livestreams and videos.
• Perform moderate manual labor like moving tables or mounting a TV into a wall.
• Assist the Workplace Team with their operational tasks, as needed.
• Read and interpret equipment specifications and service manuals.
• Be a trusted administrator for our equipment.
• Be on the lookout for ways to improve the space and amenities offered.
• Keep server rooms and all peripherals stocked, tidy, and organized.
• Maintain composure in a sometimes stressful, sometimes tedious environment. Events are always changing!

The AV/IT Technician works with the Workplace Team with the following:

• Printer Issues.
• IT training with new hires.
• Keeping iPads, TVs, Sonos, and company computers functional and up to date.
• Basic maintenance of our network infrastructure and IP security camera system.
• General workplace tasks and space/fixture needs.

You’ll know you’re successful if… 

• Capital Factory events run smoothly, and any chaos or technical difficulties are invisible to the audience.
• People who use the conference rooms, coworking spaces, and event spaces are able to do so without any difficulty.
• The conference rooms and event spaces are free of AV-clutter and tangles every day.
• We don’t have any reports of malfunctioning equipment. When it comes to tickets, no news is good news!
• We accumulate a folder full of process documents that ensure our success in the future.

About you… 

• You are a skilled troubleshooter.
• You are organized and plan ahead, but you don’t get stressed out when things change at the last minute. Because they will. You roll with it.
• You are proficient in all aspects of A/V, including video conferencing, audio system configuration, and basic event production.
• You might have experience with (or are happy to learn about):
• TCP/IP Networking, Dante, Extron, and Audio/Video recording and formats.
• You are creative, flexible, and have strong communication skills.
• You perform well under pressure and meet strict deadlines.
• You are familiar and enthusiastic about entrepreneurship and the tech startup scene or willing to learn about it.
• You have 1-3 years of related experience.
• You live in Austin, are willing to be onsite everyday, and plan to commit to this role for at least one year.

About our team…

• We have a passion for startups and technology
• We are transparent and we over-communicate
• We have excellent written and verbal communication skills
• We communicate when we are not able to meet a deadline and suggest a solution
• We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States.
• We are excited to work in downtown Austin and have reliable transportation.
• We have a quiet place with a fast internet service where we can work remotely.
• We have a reliable laptop computer and smartphone.
• We are security aware. We have a passcode on our computers and phones and use a password manager.
• We are able to efficiently use the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
• We are available during SXSW (Spring Break) and Austin Tech Week.
• We get to Inbox Zero every day.

• 4 weeks paid time off (one week is between Christmas and New Year’s)
• Personal health, vision and dental insurance paid 100% by Capital Factory
• Additional benefits such as 401k program (50% company matching), life insurance, short & long term disability and and employee assistance program
• Parental leave including 10 weeks paid leave for birthing parents and 4 weeks paid leave for non-birthing parents
• $1,000 personal innovation budget on your first year anniversary and then an additional $500 each anniversary thereafter
• Coworking membership at Capital Factory with garage parking space, metro pass, or rideshare credits and access to the onsite gym
• A priceless network