Business Technology Enablement Lead, Global AMS (Coppell)
- Enable ATM operations teams to deploy, configure, and manage ATM hardware, operating systems, and application software at scale.
- Translate business and operational requirements into clear technology enablement plans, processes, and standards.
- Develop and maintain operational runbooks, deployment playbooks, and support models for ATM platforms.
- Lead the integration of ATM hardware and software with transaction processing systems, networks, and remote device management platforms.
- Partner with architecture and engineering teams to ensure secure, resilient, and compliant end-to-end ATM solutions.
- Oversee testing, certification, and validation of ATM devices and software releases prior to production deployment.
- Act as a primary liaison between operations, technology, ATM vendors, processors, and managed service providers.
- Manage vendor deliverables related to hardware provisioning, software releases, patches, and lifecycle management.
- Ensure vendor solutions align with enterprise standards, SLAs, and regulatory requirements.
- Drive ATM technology lifecycle management, including upgrades, refreshes, patches, and decommissioning.
- Lead operational readiness for new capabilities, including training, documentation, and change communications.
- Support incident, problem, and root cause analysis related to ATM hardware, software, and integration issues.
- Ensure ATM deployments and integrations comply with security, regulatory, and risk management requirements (e.g., PCI, network security, and operational controls).
- Participate in audits, risk assessments, and control reviews related to ATM technology and operations.
- Identify and mitigate operational and technology risks across ATM platforms.
- Identify opportunities to improve reliability, performance, automation, and cost efficiency across ATM operations.
- Leverage metrics and operational insights to drive improvements in uptime, deployment speed, and issue resolution.
- Stay current on ATM technology trends, industry standards, and emerging capabilities.
- Bachelor's degree in Information Technology, Engineering, Business, or a related field (or equivalent experience).
- 8+ years of experience in technology enablement, IT operations, or platform management within financial services or payments.
- Hands-on experience with ATM hardware, operating systems, and application software.
- Strong understanding of ATM transaction processing, switching, and remote device management platforms.
- Proven experience integrating hardware and software into complex, high-availability production environments.
- Experience working with vendors, processors, and managed service providers.
- Experience with large ATM fleets in a regulated financial environment.
- Familiarity with ITIL, SDLC, change management, and release management practices.
- Knowledge of PCI compliance, network security, and operational risk controls.
- Strong project management and cross-functional leadership skills.
- Excellent communication skills with the ability to translate technical concepts for business audiences.
- Business-technology alignment
- Operational enablement and execution
- Systems integration and platform thinking
- Vendor and stakeholder management
- Risk-aware decision making
- Continuous improvement mindset
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