Airport Lounge Concierge
About the Job
Airport Lounge Concierge - Chase Sapphire Lounge by The Club
Pay Rate: $23.10 per hour
Location: Dallas Fort Worth International Airport (DFW)
Company: Sodexo Live!
Candidates must successfully pass a TSA background screening as a condition of employment
Schedule:
Open availability preferred.
Shifts may include early mornings, evenings, weekends, and holidays are required
Shift times may adjust based on operational and lounge needs.
About the Role:
Step into a world of elevated hospitality at the Chase Sapphire Lounge by The Club at DFW. Sodexo Live! is seeking a polished and guest-focused Concierge to create seamless, memorable experiences for discerning travelers. This role is ideal for hospitality professionals who thrive in fast-paced environments, take pride in anticipating guest needs, and consistently deliver premium service.
As the first point of contact for our guests, you will represent the Chase Sapphire Lounge brand with professionalism, warmth, and attention to detail. Your ability to create meaningful, personalized interactions will define the elevated lounge experience. Your Impact:
As a Concierge, you will play a central role in ensuring guests receive the highest level of service from the moment they enter the lounge.
You will:
- Greet and welcome guests with professionalism and warmth, creating a positive first impression.
- Anticipate and respond to guest needs, offering guidance, information, and support throughout their lounge visit.
- Coordinate guest requests, including travel information, special accommodations, or lounge amenities.
- Maintain a polished and organized concierge desk or guest service area.
- Collaborate with culinary, F&B, and lounge teams to ensure seamless service and guest satisfaction.
- Uphold the Chase Sapphire Lounge standards for luxury, comfort, and refined hospitality.
- Support operational initiatives while maintaining discretion, efficiency, and a service-first mindset.
Key Responsibilities:
- Provide personalized guest services including check-in, directions, and assistance with lounge amenities.
- Answer questions and resolve issues promptly, ensuring guest satisfaction.
- Maintain up-to-date knowledge of airline schedules, airport facilities, and lounge services.
- Coordinate with team members to fulfill guest requests or special accommodations.
- Monitor lounge environment to ensure it is consistently clean, organized, and welcoming.
- Adhere to all food safety, sanitation, and allergen awareness guidelines when applicable.
- Participate in required training, safety briefings, and in-service sessions.
- Report any incidents, safety concerns, or operational issues promptly.
- Perform additional duties as assigned based on lounge and operational needs.
What We’re Looking For:
- 2 or more years of experience in hospitality, concierge services, guest relations, or premium service environments preferred.
- Strong interpersonal and communication skills with a focus on service excellence.
- Ability to anticipate guest needs and resolve concerns with professionalism and discretion.
- Reliable, adaptable, and team oriented with the ability to multitask in a fast-paced environment.
- Professional appearance and demeanor aligned with luxury hospitality standards.
Why Join Sodexo Live! at the Chase Sapphire Lounge
This is an opportunity to be part of a premium airport lounge team where your expertise and attention to detail directly enhance the guest experience. At Sodexo Live!, you are part of a culture that values purpose, professionalism, and elevated service. Every interaction you create contributes to a distinguished travel experience.
Recommended Jobs
Medical Records Clerk Fulltime
The team at Houston Behavioral Healthcare Hospital is both passionate about quality behavioral healthcare and compassionate about those we serve. We recognize that emotional, behavioral and chemical …
Resident Specialist YHDP HOTTCHY
The Resident Specialist YHDP plays a critical role in supporting the health and stability of transitional age youth (18-24) experiencing homelessness and residing in transitional housing under the You…
QUALITY SUPERVISOR
EOSOL, fundada en el año 2008 en Pamplona, España, es un grupo de empresas que ofrecen servicios de ingeniería, supervisión, y asistencia técnica en operaciones y mantenimiento. Conformado por u…
Part Time Soccer Coach For Ages 1 to 8
Early Childhood Development Coach - Do you love playing and teaching little ones? Then this is the opportunity for you to make a positive impact on the kids in our community through imaginative learn…
Media Buyer
About Us 📈✨ At Creatunity LLC , we're not just a Marketing and Advertising firm—we're innovators, strategists, and creative thinkers who are passionate about helping our business thrive. Imagine …
Gas Lift Service Technician
isclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integ…
Diesel / Vehicle Mechanic
Description Position at Pilgrim's At Pilgrim’s, Safety Is A Condition, which means the safety of our team members comes first - always. Maintains diesel equipment operation by completing inspe…
CSR Enrollment Specialist Virtual
Location: 100% Remote (U.S. Based) Employment Type: Full-Time / Flexible Hours Compensation: $90,000–$120,000/year Extras: Weekly Pay | Equity Opportunity | Bonus Program | Vested Renewal…
Sales & Leasing Specialist at Easy Honda
Now Hiring: Sales & Leasing Specialist at Easy Honda Houston, TX | Full-Time Are you hungry for success and ready to take your career to the next level? Easy Honda is looking for driven, motivated…
Associate Dentist
Seeking a full-time general dentist to join a highly productive practice! The owner is open to all levels of experience! Modern, productive practice serving mixed patient base. Comprehensive De…