Airport Lounge Concierge

About the Job

Airport Lounge Concierge - Chase Sapphire Lounge by The Club
Pay Rate: $23.10 per hour

Location: Dallas Fort Worth International Airport (DFW)

Company: Sodexo Live!
Candidates must successfully pass a TSA background screening as a condition of employment

Schedule:
Open availability preferred.
Shifts may include early mornings, evenings, weekends, and holidays are required
Shift times may adjust based on operational and lounge needs.

About the Role:

Step into a world of elevated hospitality at the Chase Sapphire Lounge by The Club at DFW. Sodexo Live! is seeking a polished and guest-focused Concierge to create seamless, memorable experiences for discerning travelers. This role is ideal for hospitality professionals who thrive in fast-paced environments, take pride in anticipating guest needs, and consistently deliver premium service.

As the first point of contact for our guests, you will represent the Chase Sapphire Lounge brand with professionalism, warmth, and attention to detail. Your ability to create meaningful, personalized interactions will define the elevated lounge experience.

Your Impact:
As a Concierge, you will play a central role in ensuring guests receive the highest level of service from the moment they enter the lounge.

You will:

• Greet and welcome guests with professionalism and warmth, creating a positive first impression.
• Anticipate and respond to guest needs, offering guidance, information, and support throughout their lounge visit.
• Coordinate guest requests, including travel information, special accommodations, or lounge amenities.
• Maintain a polished and organized concierge desk or guest service area.
• Collaborate with culinary, F&B, and lounge teams to ensure seamless service and guest satisfaction.
• Uphold the Chase Sapphire Lounge standards for luxury, comfort, and refined hospitality.
• Support operational initiatives while maintaining discretion, efficiency, and a service-first mindset.

Key Responsibilities:

• Provide personalized guest services including check-in, directions, and assistance with lounge amenities.
• Answer questions and resolve issues promptly, ensuring guest satisfaction.
• Maintain up-to-date knowledge of airline schedules, airport facilities, and lounge services.
• Coordinate with team members to fulfill guest requests or special accommodations.
• Monitor lounge environment to ensure it is consistently clean, organized, and welcoming.
• Adhere to all food safety, sanitation, and allergen awareness guidelines when applicable.
• Participate in required training, safety briefings, and in-service sessions.
• Report any incidents, safety concerns, or operational issues promptly.
• Perform additional duties as assigned based on lounge and operational needs.

What We’re Looking For:

• 2 or more years of experience in hospitality, concierge services, guest relations, or premium service environments preferred.
• Strong interpersonal and communication skills with a focus on service excellence.
• Ability to anticipate guest needs and resolve concerns with professionalism and discretion.
• Reliable, adaptable, and team oriented with the ability to multitask in a fast-paced environment.
• Professional appearance and demeanor aligned with luxury hospitality standards.

Why Join Sodexo Live! at the Chase Sapphire Lounge
This is an opportunity to be part of a premium airport lounge team where your expertise and attention to detail directly enhance the guest experience. At Sodexo Live!, you are part of a culture that values purpose, professionalism, and elevated service. Every interaction you create contributes to a distinguished travel experience.