HR Operations Manager
Hays Electrical Services is a premier commercial electrical contractor with over 18 years of experience delivering complex, high-quality electrical installations across a wide range of industries. Our success is built on strong operational processes, detailed project planning, and disciplined project execution. Position Overview:
The HR Operations Manager owns the day-to-day execution of core HR processes, ensuring accuracy, compliance and a consistent employee experience across the organization. This role leads a small HR operations team and is accountable for HR service delivery, employee data integrity, policy administration, and regulatory compliance.
This is a hands-on leadership role that balances people management with operational execution and continuous improvement. Category: Full-Time
Reports To: VP, HR
Location: Houston, TX Essential Job Duties:
- Own daily HR operations including employee records, onboarding & offboarding processes, job changes, and policy administration.
- Ensure consistent and compliant HR processes across all locations and departments.
- Serve as escalation point for complex operational issues and employee inquiries.
- Partner closely with Payroll and Finance to ensure accurate and timely processing.
- Directly manage and develop the HR Operations team members.
- Set clear performance expectations, priorities, and accountability.
- Conduct regular 1:1s, development planning, and performance reviews for team members.
- Assign projects, deliverables, and tasks to ensure clear accountability and execution timelines.
- Manage workload effectively to ensure operational and compliance deadlines are met.
- Direct the HR Operations team’s execution of benefit and HRIS administration and vendor coordination.
- Train and coach team members on processes, compliance requirements, and vendor interaction.
- Ensure compliance with federal, state, and local employment laws (FLSA, I-9, EEO, leave administration, HIPAA, record retention).
- Maintain audit-ready HR documentation and records.
- Support internal and external audits and regulatory inquiries.
- Oversee day-to-day administration of employee benefit programs including medical, dental, vision, life, disability, and retirement plans.
- Ensure accurate and timely benefit enrollments, changes, terminations, and reconciliations.
- Partner with Payroll and Finance to ensure correct benefit deductions and carrier payments.
- Manage annual open enrollment planning, communication, and execution.
- Serve as escalation point for complex employee benefit issues and claim support.
- Ensure benefit administration complies with applicable laws and regulations (ADA, COBRA, ERISA, HIPAA).
- Oversee day-to-day administration of HRIS.
- Manage relationships with benefit brokers, carriers, HRIS vendors, and other HR service providers.
- Monitor vendor performance against service level agreements (SLAs) and contractual commitments.
- Coordinate vendor meetings, renewals, and issue resolution.
- Support vendor selection, RFPs, and implementation activities as needed.
- Ensure vendors provide accurate reporting, timely service, and regulatory support.
- Coaching and Team Development
- HR Functional Expertise
- Attention to Detail
- Communicate Professionally and Effectively Verbally and in Writing
- Accountability & Execution
- Time Management & Prioritization
- Dealing with Ambiguity
- Sound Judgment and Discretion
- Data Analysis
- Cross-Functional Collaboration
- Customer Service Mindset
- Bachelor’s degree in HR, Business Administration, or related field
- 5 years of HR experience with 2 years’ leading all facets of HR Operations such as HRIS administration, system implementation, benefits administration, compliance, total rewards administration, leave administration, etc.
- Prior experience directly managing HR Operations staff and overseeing vendor relationships.
- Strong knowledge of multi-state employment law and HR compliance.
- Proven experience in benefit administration.
- Experience with HRIS platforms and reporting.
- Tech savvy.
- PHR or SHRM-CP.
- Prior experience in construction industry.
- Experience supporting audits and regulatory reviews.
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