Group Housing Coordinator

Reporting to the Reservations Manager responsibilities and essential job functions include but are not limited to the following: 

Responsibilities

• Key room contact for group programs from initial turnover process until event date
• Attend weekly pick up meeting and assist in group forecasting
• Consistently offers professional engaging and friendly service
• Maintain good working relationships with Global Reservations Centre Travel Agents and external /internal Guests
• Respond to all reservation requests and incoming calls in a courteous efficient professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
• Provide administrative support to Reservations Manager and action items as required in an efficient and professional manner
• All other duties as assigned

What is in it for you:

• Paid time off
• Medical Dental and Vision Insurance 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Committee

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous hotel experience and customer service experience required
• Experience with Opera PMS Passkey GroupMax & Opera Sales & Catering preferred
• Ability to work a flexible schedule which may include evenings weekends and holidays.
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Effectively deal with guests and other team members
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Maintain confidentiality of proprietary information and protect company assets

Physical Demands

This position requires:

• Frequent sitting throughout shift
• Occasional kneeling pushing pulling lifting walking and standing
• Occasional ascending or descending ladders stairs and ramps

Additional Information :

Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V

Remote Work :

No

Employment Type :

Full-time