Customer Service Representative
- Provide customer with sales quotations, mainly consisting of equipment spare parts.
- Verify that customer purchase orders are correct, and match shared internal documents.
- Convert sales quotations to sales orders and verify their accuracy.
- Print pick tickets and send to Inventory and Materials Coordinators.
- Follow the order through established process steps as necessary.
- Enter internal work orders as required to pull parts and close work orders when completed.
- Receive customer inquiries through customer portals and email communications.
- Collaborate with internal operations representatives for technical support.
- Effectively communicate with internal staff and customers regarding customs requirements, shipping documents and invoices.
- Coordinate with production control regarding back orders and active manufacturing efforts.
- Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts.
- Maintain good organizational skills and attention to detail to help resolve any related order discrepancies.
- Other tasks in support of operations as assigned.
- Experience with JD Edwards or similar MRP system preferred.
- Experience with Microsoft Office Suite.
- Open to the challenge of learning new computer-based systems and processes.
- Prior experience in commercial sales and industrial equipment preferred.
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