Sales Floor Attendant B Team
- Always provide excellent customer service.
- Greet each customer and assist with basic questions about store operations and merchandise.
- Assist customers with finding desired items, as well as loading and unloading merchandise as needed.
- Responsible for merchandising of all products by maximizing presentation and floor layout.
- Place all hard and soft goods inventory from racks and carts to the sales floor in a timely manner.
- Ensure store recovery is accomplished by maintaining merchandising standards.
- Complete the 5-minute drill for the assigned area.
- Retrieve shopping carts from the parking lot or surrounding areas.
- Perform necessary housekeeping janitorial work for all sales floor areas including dressing rooms and bathrooms, keeping them free of dust, dirt, merchandise, trash, and clutter.
- Assist with the security and safety of GWH team members and property.
- Must report all work incidents and injuries immediately.
- Performs other duties as assigned by Management.
- Demonstrate professionalism and present a friendly, cooperative attitude.
- Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
- Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
- Must be punctual and have dependable attendance and maintain an appropriate appearance.
- Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
- Adheres to local, state, and federal laws and regulations.
- High school diploma or equivalent preferred.
- Excellent customer service skills.
- Ability to multi-task, make quick decisions, and work in a team-oriented, fast-paced environment.
- Ability to communicate and interact well with a variety of personality types.
- Retail sales experience is preferred.
- Must have reliable transportation.
- Work Integrity: Follows established procedures and processes donations timely with a sense of urgency.
- Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
- Safety Culture: zero (0) accidents or near misses
- Timely GWH LMS completion (training, etc.)
- Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues.
- Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep.
- Timely GWH LMS completion (training, etc.)
- Customer Ambassador Program (CAP): Receiving surveys (getting customers to participate) and favorable feedback.
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