General Liability Claim Resolution Specialist
- Delivers consistent service quality throughout the claim handling process, including but not limited to prompt contact, explaining the process, on-going communication, and meeting commitments to achieve optimal outcome on every file
- Involves significant customer interactions and resolving issues with an empathic approach. Coverage Analysis:
- Validates coverage in multiple state jurisdictions. Addresses proper application of any deductibles and verifies benefits available and coverage limits that will apply.
- Refers claims beyond authority as appropriate based on exposure and established guidelines. Recognizes and forwards appropriate files to Notice of Loss Coordinator (NOLC).
- Determines settlement amounts. Conveys claim settlements within authority limits to claimants.
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
- Perform other duties as assigned.
- Bachelor's degree preferred.
- Customer-oriented (or focused) service preferred.
- Demonstrated ownership attitude and customer centric response to all assigned tasks
- Ability to work in a high volume, fast paced environment managing multiple priorities
- Attention to detail ensuring accuracy
- Able to demonstrate positive and professional demeanor
- Able to demonstrate effective sales skills or aptitude
- Proficient in conflict resolution skills
- Sales experience preferred
- Keyboard skills and Windows proficiency, including Excel and Word - Intermediate
- Verbal and written communication skills -Intermediate
- Analytical Thinking - Basic
- Judgment/Decision Making - Basic
- Negotiation - Basic
- Insurance Contract Knowledge - Basic
- Principles of Investigation - Basic
- Value Determination - Basic
- Settlement Techniques - Basic
- Medical Knowledge - Basic
- High School Diploma or GED and one year of customer service experience or Bachelor's degree required.
- Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
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