Technical Support Specialist
Job Responsibilities:
- With remote access to customer systems, Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
- Provide courteous and knowledgeable troubleshooting support over the phone and via email.
- Ensure timely and accurate set up of all systems.
- Phone Support during regular business hours and on-call availability during off hours.
- Monitor Chat sessions to assist other team members.
- Test systems to ensure they are working correctly.
- May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
- Follow the department process, procedure, and metrics for a technical support II technician
- Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
- Train customers on use of systems including software, hardware and installation.
- Multi-task and have excellent time management skills
- Understand the severity of an issue and escalate issues efficiently and appropriately.
- Demonstrated strong work ethic
- Position requires that the first 1 weeks of training will be on-site.
Skills:
- Servicenow, Ticketing, Networking, Windows, Bomgar
Education/Experience:
- High School Diploma or equivalent and 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience
- Must be able to obtain background clearance as required by government customers
- 2+ years of Networking Experience Preferred
- 2+ years of customer service experience Preferred
Recommended Jobs
Travel Center Store Manager
TA Travel Centers/LV Petroleum is a leading operator in the fuel and convenience store industry, known for its high-quality service and dedication to customer satisfaction. With numerous locations th…
Class A TRUCK DRIVER OTR Job
Class A TRUCK DRIVER OTR Job We are looking for Dedicated Drivers that want to work and make MONEY, We're paying $.53 cpm, Loaded and Empty, $30 Extra Stops, and BONUS. $1,600 (3,000 miles) a week G…
Software Engineer
Job Duties: Develop efficient, elegant, clean, reusable code with no unnecessary complication or abstraction. Work with business partners to understand the requirements and develop elegant reusable so…
Associate Dentist
Seeking a full-time general dentist to join a practice roughly 40 minutes south of Pearland. Great location away from saturated Houston, near the beach, and a productive office. ~ Modern, producti…
St. Luke's Sugar Land ER: Full-Time & Full-Time Nocturnist
Join IES, an independent physician-owned group, at St. Luke's Sugar Land. Hiring 1 Full-Time Nocturnist BC/BE Emergency Medicine physician on a W2 or 1099 basis. $10,000 Signing B…
Special Education Teacher
BlueCloud Staffing is seeking a dedicated Special Education Teacher for a district in Beaumont, Texas. Â Responsibilities: Â Provide individualized and small-group instruction. Modify cu…
Software Engineer, Production Engineering
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web , Figma helps entire product teams brainstorm , design and build better products — fr…
Warehouse Worker
JOB-10045970 Anticipated Start Date March 9 , 2026 Location Augusta, ME Type of Employment Contract to Hire Employer Info Our client is an industry leader and one…
Au Pair
Au Pair job in San Antonio Texas. Job would include working four days a week as a caregiver to our two children. We have an infant and a toddler. We would expect our Au Pair to only look after the chi…
HR & Talent Acquisition Partner
Summary AOI is seeking a proactive and detail-oriented HR & Talent Acquisition Partner to join our dynamic team. The ideal candidate will be responsible for managing all aspects of the recruitment p…