Lead Guest Services Team Member

Pilot Company
Sulphur Springs, TX

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

  • Lead a shift of one-to-two cashiers to process all types of cash credit and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e. alcohol tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli cleaning showers and restrooms stocking making coffee etc.
  • Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules regulations policies and procedures
  • Complete other duties as assigned

 

Pay Rates Starting between: $11.33 - $15.18 / hour

Additional Information :

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

Remote Work :

No

Employment Type :

Full-time

Posted 2025-11-27

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