Intelligence Analyst II - EIS
- Serve as the primary point of contact for client intelligence, global security, and crisis response support
- Monitor global events in real time and assess potential impact on client personnel, assets, and operations
- Manage and escalate crises and incidents in accordance with established SOPs
- Conduct open-source research (OSINT), produce timely and actionable intelligence assessments, and deliver written and oral briefings to client leadership
- Support travel risk management by tracking high-risk destinations and conducting employee check-ins
- Triage and respond to client requests, ensuring timely and accurate delivery of intelligence and services
- Maintain situational awareness of the client's global footprint and evolving risk landscape
- Proactively suggest and support improvements to intelligence workflows, risk management programs, and SOPs
- Track key metrics, contribute to regular intelligence reporting, and support program documentation
- Mentor and assist in onboarding new analysts to ensure team effectiveness
- Collaborate with team members and leverage internal Crisis24 resources to enhance analytical capabilities
- Perform other duties as assigned within the scope of the client engagement
- Bachelor's degree required; Master's degree or equivalent experience preferred
- At least 4 years of experience in intelligence analysis, threat assessments, travel security, incident response, or related fields.
- Proficiency in the intelligence lifecycle and global risk monitoring
- Strong analytical skills and familiarity with structured analytic techniques
- Strong familiarity with Crisis24 (or similar) Intelligence and Integrated Risk Management platforms
- Excellent written, verbal, and briefing communication skills
- Experience in client-facing roles with a high level of customer service
- Self-motivated, adaptable, and able to prioritize under minimal supervision
- Effective time management, problem solving, and multitasking skills
- Technical proficiency with Microsoft Office (Word, Excel, PowerPoint), Google Earth, and Google Maps
- Ability to work under pressure and meet deadlines
- Foreign language skills and international travel experience are a plus
- Ability to work flexible hours including evenings, overnights, weekends, and holidays
- Occasional travel may be required
- Must be able to work onsite in Plano, Texas
- Must be able to work independently and within a close-knit, fast-paced team environment
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