Customer Service

EMAIL ADDRESS: [email protected]

We are seeking a bright, articulate individual with excellent written and oral communication skills to assist our customers with their concerns.

Responsibilities include, but are not limited to, the following:

- Resolve or delegates customer support issues with minimal to no supervision.
- Participates in strategic planning for development of the customer support department.
- Contacts suppliers/shippers to resolve customer support issues or concerns.
- Provides prompt responses to customer concerns by gathering information for resolution, filing damage claims, and monitoring status of open customer support concerns through resolution.
- Direct customer contact by telephone, e-mail and fax.
- Addresses customer concerns in a friendly, confident, and timely manner.
- Performs other duties as assigned.

Qualifications:

- High school diploma or equivalent required, college degree preferred.
- 2 years of customer support experience is preferred
- Management experience is a plus
- Solid PC skills, working knowledge of standard office software, such as Microsoft Office products with an aptitude to learn in-house database system.
- Must have excellent written and oral communication skills, be even-tempered, work well under pressure and a great multi-tasker.
- Ability to work with minimum supervision.
- Ability to communicate verbally or in written format effectively with co-workers, internal and external customers.
- Effective time mismanagement and prioritization skills within a multi-tasking environment.
- Excellent organization skills.
- Demonstrates the value of being a team player through his/her actions.
- Ability to execute under accelerated time frames.
- Ability to quickly adapt to change in priorities.

Submit your resume to the above email address for consideraion.