Meeting and Events Concierge - Signia by Hilton at La Cantera Resort and Spa

The Signia by Hilton La Cantera Resort & Spa is seeking a Meetings & Events Concierge to join our team!

This role is an exciting opportunity to be the primary point of contact for groups during their stay. The Meetings & Events Concierge will ensure each group receives exceptional service by anticipating needs, coordinating with internal departments, and acting as the liaison between clients and the hotel team.

If you’re passionate about delivering outstanding guest experiences and thrive in a dynamic event environment, we’d love to hear from you!

What Will I Be Doing?

At La Cantera Resort & Spa, the Meetings and Events Concierge is responsible for the assisting exceptional execution of all conferences and unique events contracted by the Group and Event Sales Department. The Meeting & Events Concierge supports the sales team in managing reservations and handling issues related to the use of these rooms.

The Meeting & Events Concierge will collaborate daily with all departments in the Resort to anticipate, meet and exceed the needs of our clients. This position requires a detailed, organized, and flexible individual who is customer-focused, reliable, and an expert at multi-tasking. Excellent interpersonal skills and effective written communication are essential for this role.

· Manage and communicate any changes or special requests to relevant departments (housekeeping, front desk, etc.).

· Serve as the primary point of contact for group clients, addressing their reservation needs, modifications, and inquiries.

· Assist group guests with any issues or special requests during their stay, ensuring a seamless experience. Which could include driving a golf cart and shuttling of guests.

· Liaise with the sales, catering, and front office teams to ensure group room logistics are well coordinated.

· Collaborate with the Revenue Management team to monitor room availability, group rate adjustments, and optimize yield for group blocks.

· Collaborate with Revenue team to ensure that groups are charged accordingly for no-shows, cancellations, and early departures per the Resort’s policies.

· Maintain up-to-date records of group reservations and communication logs. Communicate these updates effectively and efficiently to clients.

#LI-JW1

What are we looking for?

• Minimum Years of Experience: one (1) year guest contact or customer experience
• Microsoft Office Experience (Word, Excel, Outlook)
• Able to lift, push, pull up to 50LBS
• Flexible scheduling and shift times between the hours of 6am-7:30pm
• Walking/standing for long periods of time

The Benefits:

Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay (Based on hotel)
• Health insurance
• Complimentary Parking
• Complimentary Team Member Luch
• Team Quarterly Bonus Potential
• Discounted Team Member Meals
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!