Systems Operations Engineer

About this role:

Wells Fargo is seeking a Systems Operations Engineer who will provide system support for technical issues & initiatives related to large-scale applications, systems, databases and/or other technical products and services. This position sits in the Chief Technology Office (CTO) organization which supports and delivers enterprise infrastructure services. The Chief Technology Office (CTO) is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure. This Systems Operations Engineer will provide operational support for On-Prem and Public Cloud/Kubernetes technologies, including OpenShift(OCP), Redis, Public Azure and Public GCP.

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
• Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team.
• Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries.
• Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary.
• Creating and maintaining FAQs, knowledge base articles, operational runbooks, and process documentation.
• Transition of open incidents between shifts, prompt response to alerts, incidents and request queues is expected.

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• One or more Cloud Certifications
• Experience with ServiceNow or another IT Service Management Tool managing tickets & issues
• Experience with JIRA, Confluence and an understanding of Agile methodology
• Application or Middleware, IIS, Java, Tomcat, or relevant Web Technologies support experience
• Some experience with one or more Cloud platforms: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Pivotal Cloud Foundry (PCF)/Tanzu App Service (TAS), OpenShift (OCP)
• Some knowledge in containerization technologies/Kubernetes
• Some Linux Administration experience
• Knowledge and understanding of dashboarding/reporting tools
• Effective communication skills
• Strong technical writing skills
• Strong customer service and problem-solving skills

Job Expectations:

• This position requires the ability to work in a dynamic virtual team, working specific shifts that may include weekends to help provide 24/7 follow-the-sun support coverage
• This position is not 100% remote and is currently a hybrid work option. You will be required to work on-site and go into the office on a regular cadence
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Hours for this role are 11am to 8pm Arizona time (mountain standard time)

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.