Senior Payments Analyst

About the Role

The Senior Payments Analyst plays a pivotal role within the Payments team, ensuring the safety and efficiency of transaction processing while minimizing risk. This role entails close collaboration with the Customer Success team to address escalated issues related to financial and reputational risks. By monitoring transaction trends and identifying potentially harmful activities, the Senior Payments Analyst safeguards the organization and its clients. Additionally, this role contributes to team development through training initiatives and strategic risk management practices.

Ranked number 10 by Seattle Business Magazine in the ' Washington's 100 Best Companies to Work For' list in the large companies category for 2024; and named as one of BuiltIn ' Best Places to Work ' in Seattle, Denver and Dallas for 2025.

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure and seniority
• Paid parental and adoption leave

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You'll Do

• Triage, resolve and communicate high profile and/or time-sensitive escalations, including communication with internal stakeholders, processing partners and customers when appropriate.
• Expert support for advanced risk escalations, fraudulent activity and post-mortems.
• Act as escalation liaison with internal cross functional partners to deliver an excellent customer experience.
• Work with payment processing partners and customers, on calls and through email, to address funding issues and exceptions.
• Investigate and resolve payment processing, monitor for chargebacks and refunds, flag suspicious refunds, and any suspicious/potential fraud on merchant accounts.
• Collaborate with internal stakeholders to drive operational efficiencies.
• Support ongoing compliance requirements - internal, acquirer, bank, card brand, etc.
• Assist in training development and delivery to the direct Payments team and with other internal teams.
• Responsible for ensuring internal procedures are documented and kept up-to-date, coordinating with the Payments Lead Underwriter and the Manager, Payment Services.
• Perform other duties & responsibilities as required or assigned by Leadership.

What You Bring

• Education: Bachelor's degree required.
• 5+ years of professional experience required preferably in FinTech or Payments space, ideally in SaaS Integrated-Payments with focus on financial operations.
• Strong knowledge of card brand and NACHA payment regulations, Anti-Money Laundering, and BSA/Patriot Act.
• Proficiency in office productivity tools (e.g., Google Workspace, MS Office Suite) and communication platforms (Slack, Teams).
• Proven experience with quality assurance, peer reviews, and training.
• Payment Industry Certifications such as ACAMS, APRP and CPP.
• Strong oral, written communication and storytelling skills with experience delivering messages to large audiences, internal stakeholders/leaders or clients.
• Demonstrates the ability to influence, collaborate, and build relationships.
• Adaptability and strong teamwork mentality during change.
• Demonstrated analytical skills and ability to exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Acute Business Awareness - ability to focus on activities which add real value to the business and / or ability to identify business implications.
• Detail oriented with ability to work independently or with the team and drive issues to completion with limited supervision.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we're honored to have processed over $15 billion in charitable giving. We're growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!

Applications will be taken on an ongoing basis.