Call Center Representative - (Hybrid) - Remote | WFH

Are you passionate about providing excellent customer service? Do you thrive in a fast-paced environment where you can help connect people to the experiences they love? As a Call Center Representative, you will be the first point of contact for customers, handling inquiries via phone, chat, and email. This role is ideal for someone who enjoys problem-solving, communicating effectively, and ensuring a seamless experience for customers.

What You'll Do:

Provide outstanding customer support with empathy, confidence, and professionalism.

Respond to customer inquiries, resolve issues, and present solutions in a timely manner.

Accurately update internal order notes and follow proper procedures.

Understand and apply company policies to process exchanges, refunds, and order replacements.

Handle multiple tasks efficiently while maintaining a positive customer experience.

Troubleshoot issues, research solutions, and provide accurate information to customers.

What We're Looking For:

Previous experience in customer service, retail, or a service-related industry.

Strong communication skills, both written and verbal, with attention to grammar and detail.

Ability to type at least 50 words per minute.

A proactive problem-solver who enjoys assisting customers.

Comfortable multitasking in a dynamic, fast-paced environment.

Self-motivated and capable of working independently with minimal supervision.

Flexible with work hours, including evenings and weekends.

Interest in live events, sports, and entertainment is a plus!

Your Growth in This Role:

First 30 Days:

Complete new hire training to set you up for success.

Learn about ticket marketplaces and how your role supports customers.

Gain familiarity with policies, processes, and customer interactions.

First 90 Days:

Apply your knowledge to real customer interactions.

Develop a deeper understanding of order management and escalated cases.

Contribute to improving customer service approaches and team efficiency.

First 180 Days:

Handle complex customer issues and high-value inquiries with confidence.

Take on additional responsibilities and continue expanding your skill set.

Become a key team member who can work independently.

Work Schedule:

First 3 weeks: Monday - Friday, 8:30 AM - 5:30 PM (Paid Training).

Regular Schedule: 11:30 AM - 8:00 PM with Sunday & Monday off.

Hybrid work model: 3 days in the office (Wednesday, Thursday, Friday), 2 days remote (Tuesday, Saturday).

Compensation & Perks:

Base salary of $37,000 with overtime eligibility.

Bi-annual bonuses and annual equity grants.

Additional overtime pay for hours worked over 40 per week.

Flexible PTO, Mental Health Days, Floating Holidays, and Wellness Programs.

401K matching to help you plan for your future.

Exclusive access to live events and performances!

Join Our Team!

We believe in fostering a diverse and inclusive workplace where everyone belongs. If you're excited about this opportunity but don't meet every requirement, we encourage you to apply. We value passion, enthusiasm, and a willingness to learn!
Employment Type: Full-Time
Salary: $ 14.00 18.00 Per Hour