ServiceNow - Process Consultant / Business Analyst / Intermediate

Req ID: 343782

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow - Process Consultant / Business Analyst / Intermediate to join our team in Remote, Texas (US-TX), United States (US).

ServiceNow Business Process Consultant / Business Analyst

Location: Remote (with occasional travel as needed)

Role Overview:

NTT DATA is seeking a highly motivated and experienced ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.

Key Responsibilities:

Business Process Consulting

- Lead functional discovery sessions and process workshops to define client-specific business process solutions.

- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.

- Create dynamic collateral including process workflows, workshop presentations, and training materials.

- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.

Business Analysis

- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.

- Develop and maintain end-to-end process flows and gap analyses to support solution design.

- Prepare and execute test plans, facilitate UAT, and support go-live activities.

- Lead client training sessions and create user-friendly job aids to support platform adoption.

Client Engagement & Delivery Support

- Serve as the “eyes and ears” of the delivery team throughout the project lifecycle.

- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.

- Collaborate with project leadership to ensure alignment between business goals and technical solutions.

Qualifications:

- 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.

- 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.

- Proven ability to lead client workshops and translate busine ss needs into actionable solutions – 3+ years.

- Strong understanding of Agile methodologies and experience supporting Scrum teams – 1 to 2 years.

- ServiceNow certifications (e.g., CSA, CIS–ITSM, HRSD) preferred b ut not required.

- Excellent communication, facilitation, and documentation skills.

Why Join Us:

- Work with top-tier clients and cutting-edge ServiceNow solutions.

- Be part of a collaborative, fast-paced, and growth-oriented consulting team.

- Enjoy a flexible, remote-friendly work environment with opportunities for advancement.

- Make a meaningful impact by helping organizations transform their business processes.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .