Customer Service Representative

Company: Aspen Dental
Location: Multiple Locations Across the U.S. (On-Site & Hybrid Options Available)
Job Type: Full-Time

About Aspen Dental

Aspen Dental is a leading dental care provider in the United States, committed to making high-quality oral healthcare accessible to everyone. With hundreds of locations nationwide, Aspen Dental combines advanced technology with compassionate care to deliver an exceptional patient experience.

Position Overview

Aspen Dental is seeking a service-driven and empathetic Senior Patient Care Customer Experience Representative to join our growing team. In this role, you will be the first point of contact for patients, ensuring a seamless and positive experience from initial inquiry through appointment completion.

This position is ideal for a customer service professional who excels in communication, problem-solving, and delivering high-quality support in a fast-paced healthcare environment.

Key Responsibilities

• Provide exceptional customer service in person, over the phone, and via digital channels

• Assist patients with appointment scheduling, check-in/check-out, and general inquiries

• Address and resolve patient concerns with professionalism and empathy

• Educate patients on services, treatment plans, and payment options

• Maintain accurate patient records and documentation in internal systems

• Collaborate with clinical and administrative staff to ensure a smooth patient experience

• Ensure compliance with HIPAA and patient privacy regulations

• Meet or exceed performance metrics related to patient satisfaction and service quality

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• 2+ years of experience in customer service, front desk, or patient support roles

• Strong verbal and written communication skills

• Ability to multitask and work efficiently in a fast-paced environment

• Proficiency with scheduling systems, CRM tools, and Microsoft Office

• Strong problem-solving and conflict-resolution skills

• Professional demeanor and customer-first mindset

Preferred Qualifications

• Experience in healthcare, dental, or medical office settings

• Knowledge of insurance verification and billing processes

• Familiarity with HIPAA compliance

• Bilingual skills (Spanish or other languages) are a plus

Compensation & Benefits

• Salary Range: $55,000 – $80,000 annually (based on experience and location)

• Performance-based bonuses and incentives

• Comprehensive health, dental, and vision insurance

• 401(k) with employer match

• Paid time off and company holidays

• Career advancement and professional development opportunities

• Employee wellness programs

Work Environment

This role may be on-site or hybrid , depending on location. Candidates should be comfortable working in a patient-facing environment and adaptable to a dynamic schedule, including occasional evenings or weekends.

Why Join Aspen Dental?

• Be part of a nationally recognized healthcare organization

• Play a key role in improving patient access to dental care

• Work in a collaborative and supportive team environment

• Access clear pathways for career growth and advancement

How to Apply

Submit your resume to apply. Qualified candidates will be contacted for next steps.