Customer Service Lead

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Primary Duties /Responsibilities:

• Set clear team goals and KPIs
• Delegate tasks and set project deadlines
• Oversee day-to-day teams' operation and performance
• Do regular performance evaluation
• Create a healthy and motivating work environment and atmosphere
• Develop a well designed and motivating evaluation program
• Communicate with teams about their performance
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members' feedback and resolve any issues or conflicts
• Plan and organize team building activities

Work Environment:

The job holder spends most of the time in an office environment.

Qualifications

Education / Experience / Background:

• Degree in Management or training in team leading is a plus
• 1 to 3 years' experience in a similar position

Knowledge / Skills / Abilities:

• Flexibility regarding working hours in busy periods
• Autonomy
• Spoken and written bilingualism is an advantage
• Initiative
• Well organized
• Versatility
• Team player
• Great interpersonal and communication skills
• Sense of ownership and pride in your performance and its impact on company's success
• Critical thinker and problem-solving skills
• Good time-management skills
• Proficiency in MS Office and Google suite applications

Physical Requirements:

• The position may require prolonged periods sitting; working on the telephone and/or computer, as well as interactions with other staff members and customers.
• The occasional handling of heavy boxes weighing up to 40 pounds may be required, and the job holder must lift and move office supplies if requested.

Additional Information

Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.