Quality Assurance Engineer

Overview:
We are seeking a Quality Assurance Engineer to join our team and ensure the reliability and performance of server product. The role focuses on inspection, sample audit, process optimization, and compliance to ensure that all products meet industry standards and customer expectations. The ideal candidate has a strong background in computer hardware, failure analysis, and quality improvement within a manufacturing or RMA repair environment. This position is responsible for developing quality practices, Standard Operating Procedures (SOPs), and quality reports that customer request. The main objective is to maintain efficient and effective RMA processes while ensuring the product’s high quality is maintained.

• Conduct incoming, in-process, and final inspections on servers to verify compliance with quality standards.
• Perform audit on servers, including stress tests, benchmarking, and burn-in testing.
• Identify hardware defects, firmware inconsistencies, and compatibility issues.
• Verify proper firmware updates, driver installations, and system configurations during audit.
• Develop and implement standard operating procedures (SOPs) for server quality assurance.
• Collaborate with the engineer team to troubleshoot and resolve quality issues.
• Use Lean, 8D, or A3 methodologies to analyze and improve quality processes.
• Monitor and analyze defect rates, root cause analysis (RCA), and corrective actions to reduce failure rates.
• Ensure compliance with ISO 9001 and ESD handling.
• Maintain accurate quality reports, inspection logs, and non-conformance reports (NCRs).
• Participate in CAPA (Corrective and Preventive Actions) processes to address recurring quality issues.

• Train technicians and operators on quality inspection procedures and best practices.
• Work closely with supply chain, engineering, and operations teams to improve server repair efficiency and reduce defects.
• Provide feedback to suppliers and vendors regarding component quality issues.
• Collect the relative documents to support the RTV apply for defective parts.

• Knowledgeable in development and maintenance of Control Plans and PFMEA.
• Failure Analysis experience is preferred.
• Strong background in statistical analysis, DOE.
• Excellent verbal and written communication skills.
• Attention to detail and problem-solving skills.
• Excellent interpersonal skills for building and maintaining relationships with customer.

• Bachelor’s degree in engineering or related field.
• Five (5) years plus of working experience as a Quality Engineer, preferably in electronics, IT hardware, or refurbishment.
• Strong understanding of server hardware, and diagnostic testing.
• Experience with failure analysis, ESD protection, and component-level troubleshooting.
• Proficiency in quality methodologies such as 8D, and FMEA.
• Familiarity with automated and manual testing tools for hardware validation.
• Knowledge of industry standards (ISO 9001 and UL safety certifications).
• Strong problem-solving, data analysis, and documentation skills.
• Ability to work in a fast-paced, hands-on environment with cross-functional teams.
• Certifications: ASQ Certified Quality Engineer (CQE), or IPC certifications.