Service Manager

About the Role

Transwest Mobile is seeking a highly motivated and experienced Service Manager to oversee daily operations at our** San Antonio/Converse **service location. This leadership role is responsible for managing service order workflow, supervising technicians, ensuring outstanding customer service, and maintaining safety, efficiency, and compliance standards.

Key Responsibilities

• Oversee day-to-day operations of the service department, including scheduling, workflow, and productivity.
• Supervise, support, and develop service technicians to ensure high performance and quality work.
• Manage repair orders, ensure timely completion of jobs, and maintain accurate documentation.
• Maintain a strong focus on customer satisfaction by handling escalations, managing expectations, and ensuring timely communication.
• Coordinate with parts, sales, and operations teams to ensure smooth and efficient service delivery.
• Ensure compliance with safety regulations, company policies, and industry standards.
• Monitor shop performance metrics and implement process improvements as needed.
• Assist with hiring, training, and performance management of service personnel.
• Manage shop inventory and ensure tools and equipment are maintained and operational.

Qualifications

• Proven experience in a Service Manager, Shop Manager, or similar leadership role in a mechanical, diesel, or fleet service environment.
• Strong leadership, team-building, and communication skills.
• Excellent organizational and problem-solving abilities.
• Familiarity with service management software (Fullbay experience preferred).
• Technical knowledge of diesel, mechanical, or automotive repair.
• Valid driver’s license; ability to pass background and drug screening.

Preferred Skills

• Proficiency with basic computer systems

• Experience with shop scheduling and technician workflow

• Knowledge of DOT and OSHA safety regulation

  • Why Transwest Mobile?

    • High-Impact Work : Lead complex repairs and keep critical fleets operational.

    • Elite Culture : Join a team that values expertise, innovation, and collaboration.

    • Top Benefits :-- Health Insurance

      Vision Insurance

      • Dental Insurance

      • 401(k)

      • Life and Disability Insurance

      • Paid Time Off, Sick Leave, and Holidays

    About Us

    Since 2009, Transwest Mobile has redefined fleet productivity with innovative mobile repair services across Arizona, California, Nevada, Texas, and Utah. Our flawless safety record, $3M liability insurance, and 24/7 availability make us the trusted choice for field-ready repairs. Join us to drive efficiency, capability, and safety in every job.

    Ready to Lead?

    Apply now to join a team that values mastery and pushes the industry forward. Let’s keep fleets moving together! Visit transwestmobile.com f

You should be proficient in:

• Customer Service
• Project Management
• Supervisory Experience
• Automotive Repair
• Service Advisor/Writer
• Engine Repair
• Scheduling Experience
• Basic Computer Skills