Analyst/Sr Analyst, Digital Product Manager

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As part of the Customer Experience Digital Servicing team, you’ll help customers feel more in control of their journey—every step of the way.
• You’ll play a key role in shaping the future of digital customer experiences by driving adoption of self-serve capabilities that make travel easier and more intuitive. This role empowers you to lead customer-centric product outcomes through data-driven insights, stakeholder collaboration, and strong partnerships with IT, UX, and business teams to bring that vision to life.
• You’ll develop a data-driven strategy by gathering extensive stakeholder input, measuring success through clear Objectives and Key Results (OKRs), and continuously iterating based on customer feedback. You’ll drive prioritization of efforts, communicate and gain buy-in for upcoming features, and deliver innovative solutions that reduce friction and enhance satisfaction.

What you'll do

• Aligns objectives of digital product(s) with corporate objectives and communicate outcomes across all business stakeholders
• Collaborates with cross functional business, UX & IT teams to define product strategy, set product objectives and develop product roadmap
• Develops and shares product knowledge, through market insights, customer/user feedback, competitive analysis, industry trends and technology trends
• Represents the product as part of Enterprise Programs
• Develops product subject matter expertise
• Measures and reports out defined business objectives, key results and customer outcomes that define success (OKRs)
• Oversees and prioritizes product goals and outcomes
• Identifies new opportunities and development of product roadmap to achieve product goals
• Defines and leads governance for business requirement gathering and participates in program ceremonies pertaining to the product(s)
• Negotiates and gains alignment from commercial stakeholders on benefits of resolving technical debt system enhancements
• Comprehends technical and business trade-offs that enable teams to deliver value sooner
• Effectively tracks product spend through available tools and prioritizes technical debt along with business features
• Negotiates and gains alignment from commercial stakeholders on benefits of resolving technical debt system enhancements
• Ensures and tracks business readiness (training, communication and marketing etc.) for new features or initiatives
• Collaborates with Analytics to capture performance data and analyzes results to report on product health and identify new opportunities to grow product value
• Makes key tradeoff decisions when required, using data when it exists and solid judgement when it does not
• Mentors product team members
  
  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business Technology, Information Science, Mathematics or related field; or equivalent experience/training
• 3 years of e-commerce or related business experience
• 1 year Agile/Scrum experience
• Experience working with external vendors to define business requirements and manage implementation
• Experience with digital products and stages of customer lifecycle
• Experience with Agile methodology
  
  

Preferred Qualifications- Education & Prior Job Experience

• MBA degree
• Experience in Product Development/Management with a sound understanding of product lifecycle
• Experience managing or being part of a digital transformation
• 5+ years airline experience
  
  

Skills, Licenses & Certifications

• Thorough knowledge and understanding of back-end technical systems powering digital platforms and how they can contribute to product strategy and Objectives and Key Results (OKR)
• Ability to effectively analyze, and concisely present findings and strategies to senior leadership
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience
• Ability to identify product / project KPIs and conduct analysis to measure success of business objectives
• Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships
• Demonstrated ability to effectively manage competing priorities and deadlines
• Knowledge of Sabre PSS, Airline inventory management system and American Airlines Ancillary product offerings
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
• Ability to work with technical leadership to understand benefits of technical enhancements and how they contribute to product OKRs and long-term strategic vision
• Proven ability to lead teams, set priorities and manage day-to-day evolution of digital product
• Must be well organized and detail oriented
• Strong analytical skills
• Flexible and adaptable to changing environment
  
  

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.