CPI Investigation Worker Trainee

• Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation. Sometimes these situations can be dangerous.
• Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children.
• Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect. This could involve children with serious injuries and child fatalities.
• Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc.
• Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family.
• Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships.
• Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.
• Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.
• Gathers family and kinship information to support the child in a placement, should the child be placed in DFPS custody.
• Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend.
• Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community.
• Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours.
• Maintains a balance of objectivity and empathy for families living in stressful and crisis situations.
• Attends and participates in training/meetings/staffings.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

• Knowledge of child development
• Knowledge of family dynamics
• Skill in effective verbal and written communication.
• Skill in establishing and maintaining effective working relationships.
• Skill in problem solving techniques
• Ability to operate a personal computer.
• Ability to travel and attend child and family visits as well as other work related appointments and meetings after 5pm.
• Ability to be on call on a rotating basis and work irregular hours.
• Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions.

• Understands and is able to articulate how family engagement is critical to achieving safety, permanency, and well-being.
• Can identify basic strategies for engaging children and families.
• Understands and appreciates the different views, expertise and experience of others; takes into account the perspectives of other individuals

• Understands the need to expand the child's safety network beyond caregivers and to other adults who care about the child and can participate in day to day safety of the child.
• Interviews caregivers to identify individuals who may be supportive of the caregiver and/or child.
• Interviews children to identify individuals who may be supportive of the child and/or caregiver.

• Understands and is able to articulate the concept of child safety.
• Is able to identify one's own biases and is willing to challenge one's own thinking.
• Regularly seeks information from a variety of sources to make and revise assessments.
• Understands the importance of and is able to make judgments based on factual information vs. assumptions.

• Considers ways to ensure personal safety in addition to safety of children and families during interviews and other meetings

• Understands and is able to articulate what an intervention is and the variety of interventions CPS might use under which circumstances.

• Understands and is able to articulate personal responsibility for outcomes in a case.

• Understands and is able to identify power and control.
• Distinguishes domestic violence from other types of violence
• Is able to identify and refer both victims and perpetrators of domestic violence to appropriate services.

• Can articulate symptoms of broad mental health diagnostic categories.
• Is able to make appropriate referrals for crisis intervention, psychological and psychiatric evaluations.
• Can articulate mental health resilience factors and recovery process.

• Distinguishes between substance use, abuse, and chemical dependency.
• Can articulate physical and behavioral warning signs of substance use and abuse.
• Administers and/or makes referrals for drug testing as appropriate.
• Makes referrals to community and contracted services available to treat substance abuse.
• Can articulate substance abuse resiliency factors and recovery process.

• Federal and state law, regulations and rules for the operation of child protection programs.
• The statutory responsibility for reporting suspected abuse and neglect
• Roles and responsibilities of participants in the global child welfare system, including children, families, child protection, various courts, and other child/family serving agencies
• Legal definitions and concepts, including ethics, and is able to apply them within the law to casework and judicial process

• Is willing to accept and provide support and assistance from/to co-workers, supervisors and other child protective services employees
• Is able to build and maintain effective working relationships with external stakeholders

• Is able to learn and understand the specific policies and procedures for child protective services
• Understands the policy requirements of ethical practice and the ramifications to staff and clients when this does not occur.
• Demonstrates adherence to policy and best practice

• Records observations accurately as part of case documentation, using specific quotes and precise behavioral descriptions of the danger and its impact on the child
• Prepares clear, accurate, and appropriate written communications or documents
• Prepares court documents such as petitions, affidavits and court reports

• Acts quickly to solve problems and to get things done
• Uses technology, "to-do" lists or other tools to manage time, keep track of what needs to be done, and manage multiple, pressing job demands
• Regularly re-assesses and re-prioritizes in order to focus attention on the most important tasks

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.