Technology Operations
Kforce has a client that is seeking a Technology Operations in Plano, TX. This is a 12-month contract with potential for full-time. Duties:
- Conduct Post Incident Reviews to complete Root Cause Analysis
- Document findings and assign action items
- Create executive reporting
- Coordinate with other teams on RCA and Action item status
- 5 years of Problem Management Background
- Conduct Root Cause Analysis (RCA) meetings - RCA/Problem Analyst exp in large company
- Document what happened, how it happened, and its impact on the business/Customers
- Assign tasks to teams and track action items with due dates
- Update ServiceNow tickets and ensure accuracy - ServiceNow/Ticket System proficiency
- Prepare, communicate, and share root cause documents internally and externally, 3rd Party
- Support company travel processes (nice-to-have experience)
- ITIL Certification: Strongly preferred
- AWS exposure is a plus, AWS Cert +++
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