SALES SUPPORT MANAGER- Dealer Segment

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Job Objective:

The Sales Support Manager Dealer Segment is a leading performer responsible for overseeing key programs and projects related to sales support operations, process improvement, and customer engagement. The role collaborates closely with Sales leadership, cross-functional teams, and external partners to streamline processes, improve efficiency, and enhance the overall customer experience.

Duties and Responsibilities of the Position:

• Lead the development and implementation of strategic programs and initiatives to improve Sales Support operations, streamline processes, and enhance customer experience.

• Define program objectives, milestones, and success criteria, and develop project plans to ensure timely and successful execution.

• Dealer Sales + Operations Support, Daltile Dealer Rewards Management, Communications, E-Commerce, Promotion Performance Tracking

• Collaborate with Sales leadership, operations teams, IT, and other stakeholders to identify opportunities for process improvement and alignment across departments.

• Facilitate cross-functional meetings and workshops to gather input, drive consensus, and ensure alignment of program goals and priorities.

• Conduct process reviews and analysis to identify inefficiencies, bottlenecks, and areas for improvement within the sales support function.

• Develop and implement solutions, such as process automation, workflow optimization, and system enhancements to streamline operations and improve productivity.

• Participate in and may manage large, cross-functional projects or initiatives with strategic importance.

• Perform high-level critical thinking, detailed information gathering, and application of business knowledge.

• Generate fresh perspectives, breakthrough ideas, and new approaches that create value in the market.

• Proactively investigate and/or lead investigations of alternative approaches, technologies, or partnerships.

• Collaborate with and may lead functional or cross-functional teams to generate solutions to complex problems.

• Perform other duties as needed.

Required Experience and Education:

• Bachelor’s degree in a related field or equivalent education and/or experience.

• 6-8 years’ relevant experience or equivalent education and/or experience.

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.

• Recognized cross-functionally as an expert within one or two subject matter areas.

• Excellent communication, problem solving, and organizational skills.

• Able to multitask, prioritize, and manage time effectively.

• High level of integrity and discretion in handling sensitive and confidential data.

• Proficient using Microsoft Office Suite products.

• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.

• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Other Pertinent Job Information:

• Disclaimer: The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

• Temporary indirect reporting relationships may exist while working as Project lead. May be required to act in senior role, providing task related advice and direction to junior team members.

• The ability to lift 50 pounds regularly.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.