Resident Experience Manager
- Resident Experience & Customer Journey Lead the full resident lifecycle from inquiry to move-out, ensuring exceptional service, proactive engagement, effective issue resolution, strong retention efforts, and consistent reputation management.
- Community Presentation & Environment Maintain curb appeal, model readiness, signage quality, and professional standards to ensure a welcoming, high-quality community environment.
- Marketing, Outreach & Digital Engagement Support digital marketing, lead generation, outreach initiatives, event promotion, inventory awareness, and resident communication strategies.
- Events, Engagement & Retention Plan and execute budget-conscious community events, monitor lease expirations, and drive renewals, referrals, and long-term retention.
- Operational Collaboration & Support Partner with management and maintenance to ensure service excellence, unit readiness, timely follow-ups, and accurate administrative support.
- Administrative & Compliance Oversee applications, leases, inspections, rent processing, financial recordkeeping, policy enforcement, vendor coordination, and office organization.
- 2+ years of multifamily leasing, hospitality, or customer experience leadership.
- Proven ability to manage high-touch customer journeys and deliver exceptional service.
- Strong eye for detail, design, and environmental presentation.
- Experience with event planning, social media content, and local marketing campaigns.
- Analytical skills, problem-solving capability, and innovative thinking
- You thrive in a fast-paced environment and can handle multiple responsibilities, including leasing apartments, conducting tours, managing paperwork, and addressing resident needs.
- You are proficient in Microsoft Office (Word, Excel, and Outlook), and comfortable learning or knowing property management software like Yardi, MRI, or other leasing and property management systems.
- You possess a friendly, energetic, and approachable personality that resonates with both prospective and current residents.
- You are available to work weekends, which is essential for meeting the needs of potential residents and conducting tours during high-traffic hours.
- You are physically able to lift and carry items weighing up to 25 pounds.
- Medical, dental, vision insurance
- Pet insurance
- Life insurance and identity theft protection
- Paid sick and vacation time
- 401(k) plan with company match
- Flexible Spending Accounts (FSAs)
- Employee Assistance Program (EAP)
- Additional perks: Service award days, floating holiday, early earned wage access and more
- This position is contingent upon passing a background check, employment verification, and drug screening.
- CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law.
- We are an Equal Opportunity Employer and encourage all qualified candidates to apply.
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