Principal, Design Strategy and Research

Our client, a leading telecommunications company, is seeking a UX Researcher / Service Designer to join their Product Design & Innovation team focused on B2B experiences. This role sits at the intersection of UX research, service design, and design strategy, with a strong emphasis on end-to-end experience thinking and synthesis. The ideal candidate will operate less as a traditional evaluative researcher and more as a Design Strategist, connecting insights into actionable frameworks that shape product and service direction.

• This is a full-time role. Salary range is $165-200k.

Responsibilities:

• Lead end-to-end service design initiatives, mapping complex B2B customer journeys across products and touchpoints.
• Synthesize research, data, and stakeholder inputs into clear, strategic narratives and experience frameworks.
• Develop key artifacts including journey maps, service blueprints, personas, and opportunity frameworks.
• Translate insights into actionable product and design strategy recommendations that influence roadmap decisions.
• Partner closely with Product, Design, and Engineering teams to shape experience direction and innovation initiatives.
• Drive service design thinking across the organization, ensuring a holistic and user-centered approach.
• Present insights and strategic recommendations to stakeholders, including senior leadership.
• Conduct generative and exploratory research as needed, with flexibility to lean into hands-on research execution when required.
• Help define and evolve innovation initiatives within the Product Design & Innovation team.

Required Qualifications:

• 6+ years of experience in UX Research, Service Design, or Design Strategy roles.
• Strong background in service design and end-to-end journey mapping.
• Proven ability to synthesize complex inputs into clear, actionable strategic direction.
• Experience creating visual artifacts such as journey maps, service blueprints, and experience frameworks with strong storytelling clarity.
• Solid foundation in UX research methodologies (qualitative and/or mixed methods).
• Ability to operate at both a strategic level (defining experience vision) and executional level (conducting research when needed).
• Experience working within cross-functional product environments.
• Strong communication, presentation, and stakeholder management skills.

Preferred Qualifications:

• Experience working within B2B environments.
• Background operating as a Design Strategist within product or innovation teams.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit, and commuter benefits to our employees, including freelancers—which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook and LinkedIn.

Opportunity Awaits.