Senior Manager, Event Services and Operations

IN-PERSON - HOUSTON, TX.

Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; that is equitable and values different perspectives and backgrounds; and, above all, is respectful to everyone.

Houston First is searching for a candidate with enthusiasm and passion for organizing memorable events. The Senior Manager, Event Services & Operations, delivers Houston First’s largest and most complex events, with Comicpalooza as the department’s signature production. Partnering closely with the Director of Strategic Event Operations, this role drives the operational engine behind major events by developing processes, building schedules, coordinating resources, and ensuring seamless communication across teams, vendors, contractors, and sponsors. This role is ideal for someone who thrives in fast‑paced environments, enjoys building structure, and is energized by bringing large‑scale experiences to life.

SUPERVISORY RESPONSIBILITIES 

• ☒ Supervises: Support management of contractors and vendors; volunteer and team oversight during events

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

• ​Participates in the planning, coordination, and execution of all operational functions, including logistics, setup, and teardown for events within the Corporate Strategy Department.

• ​Manages exhibit sales, including outreach, communications, and customer service, booth assignments, and/or process management, invoicing, and KPI reporting, as well as general oversight and problem escalation.

• ​Manages the inventory of event supplies, equipment, and merchandise, ensuring adequate stock levels, timely procurement, and on-site event distribution.

• ​Conducts preliminary research, planning, due diligence, and evaluation in the development or consideration of event activations or programming aesthetics.

• ​Conducts data and cost analysis that helps with planning, vendor negotiations, and budget management.

• ​Produces and/or reviews contracts and the approval process for operational suppliers.

• ​Work with accounting on invoice development and processing.

• ​Develops project plans and schedules, identifying key milestones, resources, processes, and requirements to ensure smooth event operations and enhanced efficiency.

• ​Serves as an organizational resource and support for our production partners and operational contractors to ensure direct alignment with goals directed by leadership.

• ​Identify hotel room needs, lead block negotiations and contracting, and oversee block management.

• ​Helps with the recruitment and training of volunteers, crew, and staff as needed.

• ​Support other teams with idea generation, service excellence, and onsite deployment.

• ​Cultivating relationships with other HFC departments, businesses, and subcontractors that aid in the successful delivery of our events.

• ​Produce and maintain accurate, organized, detailed, and up-to-date records, files, databases, contacts, and budgets.

• ​Conduct ongoing and post-event evaluations, including data analysis, that assess operational functions and identifies issues. Look for solutions that could improve efficiencies, save resources, and/or improve the event.

• ​Support and manage other operational responsibilities that may not have been listed but are in service to the operational functions of an event or the department.

EDUCATION AND EXPERIENCE

• ​​​​​Associates or bachelor’s degree in Event Management, Hospitality, Business, or related field preferred;

• ​At least two (2) years of direct major event management or event operations experience;

• ​Proficient experience with Microsoft Word, Excel, Outlook, and PowerPoint;

• ​Event or project management experience preferred;

• ​Contract management experience preferred;

• ​Exhibitor sales and/or vendor management experience is a plus;

• ​Experience using exhibitor software (such as ExpoFP) is a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

• ​Large format Event experience preferred.

• ​Ability to thrive in a fast-paced, high-volume, and high-pressure environment while effectively managing multiple projects and deadlines; demonstrates exceptional organizational skills, attention to detail, and consistent follow-through.

• ​Demonstrated ability to take initiative, anticipate needs, and exercise independent and sound judgment, while also escalating to a supervisor when appropriate.

• ​Demonstrated passion for learning new things, continuous improvement, and sharing best practices.

• ​Must be detail-oriented and have analytical problem-solving capabilities.

• ​Manages confidentiality without exception.

• ​Professional appearance and persona with a strong work ethic are a must.​

MISCELLANEOUS 

• May be required to complete a Microsoft Office Skills Test successfully
• Candidates must be proficient in navigating Microsoft Office, specifically Word and Excel. This includes the ability to create, edit, and format documents; manage spreadsheets; use formulas; and organize data effectively.

WORK ENVIRONMENT 

The work environmental characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• ​​☒​ No major sources of discomfort; normal office environment
• ☒ Must be available to work a flexible schedule, including evenings, weekends, and holidays when required to meet operational needs.
• ☒ Travel required as outlined in the annual business plan, in addition to ad hoc events identified.

For more information on Houston First and the benefits offered, please feel free to explore the following links.

About Us | Houston First Corporation
Total Rewards - Benefits | Houston First Corporation