Director of Resident Services - Arbor Hills

Who You Are:

You are a healthcare professional ready to direct operations and pave the way for our high level of Senior Care. This role directs the operation of the community Resident Services Department focusing on resident care, regulatory compliance, staff management, cost containment, and marketing Memory Care / Assisted Living program services.

Essential Duties and Responsibilities:

• Supervises Memory Care and/or Assisted Living programs in accordance with community policies and procedures and applicable state regulations.
• Directs the hiring and assignment of duties of licensed and non-licensed staff.
• Evaluates department staff work performance.
• Directs continuing education in-service program for department and facility staff.
• Evaluates resident requirements prior to and upon admission to determine level of care needed.
• Continuously evaluates residents’ needs on an ongoing basis.
• Coordinates care program with resident’s physicians, consultants, and other facility departments to ensure resident assistance needs are met.
• Periodically visits residents to ensure maximum care and to assess needs for level of assistance changes.
• Ensures availability of supplies and equipment related to Resident Assistance program.
• Supervises orientation of Resident Service Department staff.
• Reviews all accident and incident reports filed by nursing personnel and reports them to administrator.
• Works with management maintaining PRD and budget cost containment with regard to wages.
• Works closely with Executive Director regarding community policies, personnel issues, resident issues, community relationships, and during inspections.
• Oversee the medication room, tracking and inventory of medication, and ordering / destroying medication as needed.
• If needed, works the floor as a licensed nurse or resident aide/caregiver.
• Participate in interviewing, training, coaching, appreciating, and disciplining subordinates to deliver exceptional quality of life programs.
• Leads by example – follows the Koelsch Communities Core Values, Quality Standards, and Common Purpose.
• Other duties as assigned.

Job Requirements:

• Must possess an upbeat, positive, flexible, and enthusiastic personality and be congenial with fellow employees, residents, and the public at large.
• Must be an honest and dependable individual.
• Must be willing to be active during entire work shift.
• Previous experience in a supervisory position (Geriatrics preferred).
• Excellent supervisory and communication skills.
• Must be a mature individual. Must possess the ability to multi-task in a fast-paced environment and perform a variety of tasks, often changing assignments on short notice.
• Must have strong organizational skills, as well as the ability to prioritize and meet deadlines.
• Must be detail and team work oriented.
• Must be able to effectively communicate verbally and in writing in standard English and use own judgment and initiative in daily activities.
• Must be drug-free and submit to urinalysis drug screening upon hire and routinely.
• Must be able to pass a criminal background check upon hire and as required by state regulations.
• Must have ability to gain CPR/ First-Aid certification as needed in accordance with company policy and applicable state rules and regulations.
• The employee shall be responsible for maintaining the integrity of Koelsch Communities.

Licenses, Certifications, & Education Required:

• Current license to practice professional nursing in residing state.
• Passed an approved food handler’s or ServSafe course as required by County, State and/or Community policy.

Supervisory Requirements:

• This role directly oversees the resident services department and reports directly to the Executive Director and indirectly to the Regional Director of Nursing.

Uniform and Appearance Requirements:

• Professional business wear abiding by the Community dress code policy.

Position Equipment:

• This role is provided a cell phone and laptop for work use.
• Carry / wear earpiece and handheld radio and respond appropriately to calls as needed.

Work location and Travel Requirements:

· This role is a 100% on-site role with travel required on an as-needed basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, carry, push, and pull up to 50 pounds, use hands to handle or feel, and reach with hands and arms.

Special Demands:

Must possess qualities of leadership, tact, and adaptability to change. Must uphold community dress policy, possess a pleasant personality, be congenial with fellow employees and public, and must be capable of following oral and written instruction. Must display and use own good judgement and initiative in daily duties.