Customer Fulfillment Representative
- Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies
- Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process
- Assist in continually improving customer service levels which exceeds customer requirements and expectations
- Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met
- Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis
- Secures market level pricing feedback from customers and provides timely price quotations and/or proposals
- Proactively manage customer open order data to maximize fill rates and customer satisfaction
- Assist with identifying and executing profitable growth projects to implement for key GSO accounts
- Other duties as assigned
- 2+ years of customer service, sales, or related experience
- Prior experience in the distribution industry a plus
- High School or GED - Required
- 4 Year / Bachelor's Degree - Preferred
- Customer service oriented with solid verbal and written communication skills
- Proven problem solver with strong attention to detail
- Demonstrated self-starter with resilient personal initiative
- Desire to assume increasing levels of responsibility
- Highly organized with ability to prioritize and manage multiple tasks and deadlines
- Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions
- Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
- Goal oriented and self-motivated with ability to work both independently and within a team environment
- Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools
- Proven experience in data mining, analyzing, and reporting out on large data sets
- Sit: Must be able to remain in a stationary position - Constantly – at least 51%
- Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
- Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
- Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%
- Up to 10 pounds - Occasionally – up to 20%
- Up to 25 pounds - Occasionally – up to 20%
- Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
- Travels to offsite locations - Occasionally – up to 20%
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401K with Employer Match
- Paid vacation and sick time
- Paid company holidays plus flexible personal days per year
- Tuition Reimbursement
- Health & Wellness Programs
- Flexible Spending Accounts
- HSA Accounts
- Commuter Transit Benefits
- Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
- Employee Discount Programs
- Professional Training & Development Programs
- Career Advancement Opportunities – We like to promote from within
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