Service Office Manager

Join our team as a Service Office Manager, where you will play a pivotal role in ensuring smooth and efficient office operations. You will lead a dedicated team, coordinate administrative tasks, and support our service department to enhance overall productivity. If you are a detail-oriented leader with a passion for optimizing office functions, we invite you to contribute to our success.

Job Responsibilities

- Oversee daily operations of the service office to ensure efficient and effective service delivery.

- Manage and supervise office staff, including hiring, training, and performance evaluations.

- Coordinate and schedule service appointments and ensure timely service delivery. 24/7 service call dispatching.

- Maintain accurate records of service transactions, customer interactions, and office expenditures.

- Monitor and manage inventory of office supplies and service materials.

- Handle customer inquiries, complaints, and feedback to ensure high levels of customer service.

- Ensure compliance with company policies, industry regulations, and health and safety standards.

- Lead and participate in continuous improvement initiatives to enhance service quality and efficiency.

-Facilitate communication between the service office and other departments to resolve issues and improve processes.

- Material Ordering

- Service Contract Management and Customer Setup

- Subcontract Management

- Job Completion and status review

- Ap Invoice Management/Review

Job Requirements

- Bachelor’s degree in business administration, Management, or a related field.

- Minimum of 5 years of experience in office management or a similar role.

- Proven leadership and team management skills.

- Excellent organizational and multitasking abilities.

- Strong interpersonal and communication skills.

- Proficiency in office software, including Microsoft Office Suite and scheduling tools.

- Ability to implement and manage office policies and procedures.

- Strong problem-solving and decision-making skills.

- High level of attention to detail and accuracy.

- Understanding of health and safety regulations in a workplace.

- Ability to work independently and handle confidential information with discretion.

- Experience in managing facility operations and maintenance.

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